Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented and high-performing college graduate with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company.

Skills
  • 10 key speed 145+
  • Typing proficiency 100+ wpm
  • Accounting
  • Microsoft programs
  • Answering multi line telephones
  • Creating documents
  • Customer-oriented
  • Cash handling ability
  • Experienced in operations
  • Issue resolution
  • Client support
  • Team Supervision
Experience
08/2021 to Current
General Education/Kindergarten Classroom Aide Giant Eagle Baldwin, PA,
  • Offered students personalized educational, behavioral and emotional support.
  • Taught children ages 5 to 6 basic reading and alphabetical skills.
  • Created and distributed instructional materials for group and one-on-one use.
  • Kept over 100 students safe in classroom and outside environments.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Observed student performance and recorded academic and attendance.
  • Created displays of students' work in classroom areas and other school spaces.
  • Supported teachers by preparing wall charts and hand-outs.
07/2004 to 08/2006
Shift Supervisor Giant Eagle Gahanna, OH,
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Collaborated with team members to improve performance and implement training updates.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Completed opening and closing duties to facilitate business operations.
  • Employed security and loss prevention strategies during shift.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Oversaw timely execution of promotions and marketing programs.
  • Documented receipts, employee hours and inventory movements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
03/2003 to 05/2004
Shift Supervisor Tti, Inc. Dayton, OH,
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Assisted General Manager with operations game plan and company initiatives implementation.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
04/2002 to 11/2002
Telemarketing Sales Representative Hilton Worldwide Naperville, IL,
  • Gave information about available products and services including membership details and purchase advantages.
  • Handled inbound telephone calls from interested customers.
  • Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Reached out to multiple potential accounts each month.
  • Responded to questions with knowledgeable responses.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Made appointments with interested customers according to schedule availability.
  • Proficient at computer dialing and computer software.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Resolved customer complaints by escalating calls to proper department.
  • Maintained and recorded customer information in database.
09/2001 to 03/2002
Restaurant Hostess Company Name City, State,
  • Greeted guests and sat customers at tables or in waiting areas.
Education and Training
Expected in 12/2012
Associate of Applied Science: Business Administration
Cleary University, Howell, MI, USA - Howell, MI
GPA:
  • Major in Healthcare Business Management

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Resume Overview

School Attended

  • Cleary University, Howell, MI, USA

Job Titles Held:

  • General Education/Kindergarten Classroom Aide
  • Shift Supervisor
  • Shift Supervisor
  • Telemarketing Sales Representative
  • Restaurant Hostess

Degrees

  • Associate of Applied Science

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