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Talented and high-performing college graduate with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company.
- 10 key speed 145+
- Typing proficiency 100+ wpm
- Accounting
- Microsoft programs
- Answering multi line telephones
- Creating documents
| - Customer-oriented
- Cash handling ability
- Experienced in operations
- Issue resolution
- Client support
- Team Supervision
|
08/2021 to Current General Education/Kindergarten Classroom Aide Giant Eagle – Baldwin, PA,
- Offered students personalized educational, behavioral and emotional support.
- Taught children ages 5 to 6 basic reading and alphabetical skills.
- Created and distributed instructional materials for group and one-on-one use.
- Kept over 100 students safe in classroom and outside environments.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Observed student performance and recorded academic and attendance.
- Created displays of students' work in classroom areas and other school spaces.
- Supported teachers by preparing wall charts and hand-outs.
07/2004 to 08/2006 Shift Supervisor Giant Eagle – Gahanna, OH,
- Trained employees in effective work procedures and performance strategies to optimize operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Collaborated with team members to improve performance and implement training updates.
- Conferred with human resources to recruit, onboard and mentor new team members.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Completed opening and closing duties to facilitate business operations.
- Employed security and loss prevention strategies during shift.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Oversaw timely execution of promotions and marketing programs.
- Documented receipts, employee hours and inventory movements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Reviewed applications and resumes and recommended top candidates for interviews.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
03/2003 to 05/2004 Shift Supervisor Tti, Inc. – Dayton, OH,
- Trained employees in effective work procedures and performance strategies to optimize operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Assisted General Manager with operations game plan and company initiatives implementation.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
04/2002 to 11/2002 Telemarketing Sales Representative Hilton Worldwide – Naperville, IL,
- Gave information about available products and services including membership details and purchase advantages.
- Handled inbound telephone calls from interested customers.
- Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
- Contacted private individuals or businesses by telephone to solicit sales.
- Reached out to multiple potential accounts each month.
- Responded to questions with knowledgeable responses.
- Set up new accounts and listed personal, demographic and payment information in system.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Made appointments with interested customers according to schedule availability.
- Proficient at computer dialing and computer software.
- Provided timely, courteous and knowledgeable responses to information requests.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Resolved customer complaints by escalating calls to proper department.
- Maintained and recorded customer information in database.
09/2001 to 03/2002 Restaurant Hostess Company Name – City, State,
- Greeted guests and sat customers at tables or in waiting areas.
Expected in 12/2012 Associate of Applied Science: Business Administration
Cleary University, Howell, MI, USA - Howell, MI
GPA:
- Major in Healthcare Business Management
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