Talented and high-performing college graduate with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company.
Skills
10 key speed 145+
Typing proficiency 100+ wpm
Accounting
Microsoft programs
Answering multi line telephones
Creating documents
Customer-oriented
Cash handling ability
Experienced in operations
Issue resolution
Client support
Team Supervision
Experience
08/2021 to Current
General Education/Kindergarten Classroom AideGiant Eagle – Baldwin, PA,
Offered students personalized educational, behavioral and emotional support.
Taught children ages 5 to 6 basic reading and alphabetical skills.
Created and distributed instructional materials for group and one-on-one use.
Kept over 100 students safe in classroom and outside environments.
Backed up lessons with personal support, small group instruction and hands-on activities.
Observed student performance and recorded academic and attendance.
Created displays of students' work in classroom areas and other school spaces.
Supported teachers by preparing wall charts and hand-outs.
07/2004 to 08/2006
Shift SupervisorGiant Eagle – Gahanna, OH,
Trained employees in effective work procedures and performance strategies to optimize operations.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Collaborated with team members to improve performance and implement training updates.
Conferred with human resources to recruit, onboard and mentor new team members.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Created and improved daily operational plans including production schedules and optimizing task flows.
Completed opening and closing duties to facilitate business operations.
Employed security and loss prevention strategies during shift.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Supervised, motivated, and led employees to maintain productivity and customer service levels.
Oversaw timely execution of promotions and marketing programs.
Documented receipts, employee hours and inventory movements.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Reviewed applications and resumes and recommended top candidates for interviews.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
03/2003 to 05/2004
Shift SupervisorTti, Inc. – Dayton, OH,
Trained employees in effective work procedures and performance strategies to optimize operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Assisted General Manager with operations game plan and company initiatives implementation.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
04/2002 to 11/2002
Telemarketing Sales RepresentativeHilton Worldwide – Naperville, IL,
Gave information about available products and services including membership details and purchase advantages.
Handled inbound telephone calls from interested customers.
Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
Contacted private individuals or businesses by telephone to solicit sales.
Reached out to multiple potential accounts each month.
Responded to questions with knowledgeable responses.
Set up new accounts and listed personal, demographic and payment information in system.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Helped new telemarketers learn best practices, communication strategies and performance standards.
Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Made appointments with interested customers according to schedule availability.
Proficient at computer dialing and computer software.
Provided timely, courteous and knowledgeable responses to information requests.
Performed clerical and administrative duties like taking messages and transferring calls.
Resolved customer complaints by escalating calls to proper department.
Maintained and recorded customer information in database.
09/2001 to 03/2002
Restaurant HostessCompany Name – City, State,
Greeted guests and sat customers at tables or in waiting areas.
Education and Training
Expected in 12/2012
Associate of Applied Science: Business Administration Cleary University, Howell, MI, USA - Howell, MI GPA:
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