(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced shift supervisor successful at multi-tasking and delivering prompt and friendly service to all customers. Talented at maintaining a positive attitude and great sense of humor during peak hours.Capable of directing and motivating employees to accomplish performance and quality objectives. Successful at keeping employee job satisfaction high while promoting safety and compliance. Versed in store operations, cash handling and team leadership.

Bayside High School Bayside, NY Expected in 2010 High School Diploma : - GPA :
Queensborough Community College of The City University of New York Oakland Gardens, NY Expected in Associate of Science : - GPA :
  • Fluent in spanish
  • Safety understanding
  • Cash handling expertise
  • Customer service
  • Excellent judgment
  • Prioritizing
  • Quick learner
  • Integrity
  • Depth perception
  • Equipment maintenance
  • Strong work ethic
  • Committed team player
  • Employee training and development
  • Accurate money handling
  • Flexible schedule capability
  • Inventory control
  • Customer service oriented
  • Time management
  • Food allergy knowledge
  • Promotional understanding
  • Merchandising and displays
  • Employee training
  • Adaptability
  • Sanitation requirements
  • Safe food handling
  • Customer Service
  • Inventory control and record keeping
  • OSHA certification: Food Handling
Work History
Gpm Investments - Shift Supervisor
Salem, IL, 06/2013 - Current
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Helped store management meet standards of service and quality in daily operations
  • Worked with team members to improve performance and implement training updates
  • Resolved customer questions and concerns
  • Applied security, safety and loss prevention strategies during shifts
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases
  • Listened to, understood and clarified guest concerns and issues
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
  • Kept facility compliant with health codes, sanitation requirements and license regulations
  • Maintain proper temperature and humidity levels for meat products
  • Stocked and maintained cleanliness of stations
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
  • Motivated and disciplined employees according to established requirements
  • Verified cash drawer against day’s receipts
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area
  • Developed and maintained positive working relationships with others to reach business goals
  • Served beverages, breads and butter and replenished items as necessary
  • Weighed and labeled products
  • Assisted guests with finding items
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager
  • Set up advertising signs and displays on shelves, counters and tables
  • Maintain clean, neat and properly stocked check stand area
  • Managed a 70 customer peck in 30 minutes
Jo-Ann Fabrics - Part Time Key Holder
Corona, CA, 07/2016 - 08/2017
  • Responded to customer concerns with friendly and knowledgeable service
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Greeted customers in a timely fashion while quickly determining their needs
  • Supervised and directed all merchandise and shipment processing
  • Engaged with customers in a sincere and friendly manner
  • Responded to customer questions and requests in a prompt and efficient manner
Raising Cane's - Shift Manager
Hammond, LA, 07/2008 - 09/2014
  • Trained new employees to maximize team performance
  • Managed schedules, accepted time off requests and found coverage when shifts were short
  • Kept employees operating productively and working on task to meet business and customer needs
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Stocked and replenished merchandise according to store merchandising layouts
  • Recommended alternative items when product was out of stock
  • Cleaned and organized the store, including the checkout desk and displays
  • Answered customer questions regarding merchandise and pricing
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Demonstrated dedication to continuously improving sales abilities and product knowledge
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Assisted customers with food selection, inquiries and order customization requests
  • Actively pursued personal learning and development opportunities
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Processed cash and credit payments rapidly and accurately
  • Learned, referenced and applied product knowledge information
  • Responded to all customer inquiries thoroughly and professionally
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Received multiple positive reviews which acknowledged dedication to excellent customer service
  • Greeted customers in a timely fashion, while quickly determining their needs
  • Assisted customers promptly and politely, in person and via telephone
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Johns Hopkins Medicine - Receptionist
Sarasota, FL, 08/2019 - Current
  • Organized paperwork such as charts and reports for office and patient needs
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Obtained payments from patients and scanned identification and insurance cards
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Organized patient files and streamlined operations to improve efficiency

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School Attended

  • Bayside High School
  • Queensborough Community College of The City University of New York

Job Titles Held:

  • Shift Supervisor
  • Part Time Key Holder
  • Shift Manager
  • Receptionist


  • High School Diploma
  • Associate of Science

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