Experienced shift supervisor successful at multi-tasking and delivering prompt and friendly service to all customers. Talented at maintaining a positive attitude and great sense of humor during peak hours.Capable of directing and motivating employees to accomplish performance and quality objectives. Successful at keeping employee job satisfaction high while promoting safety and compliance. Versed in store operations, cash handling and team leadership.
Education
Bayside High SchoolBayside, NYExpected in 2010 ā āHigh School Diploma: - GPA:
Queensborough Community College of The City University of New YorkOakland Gardens, NYExpected in ā āAssociate of Science: - GPA:
Skills
Fluent in spanish
Safety understanding
Cash handling expertise
Customer service
Excellent judgment
Prioritizing
Quick learner
Integrity
Depth perception
Equipment maintenance
Strong work ethic
Committed team player
Employee training and development
Accurate money handling
Flexible schedule capability
Inventory control
Customer service oriented
Time management
Food allergy knowledge
Promotional understanding
Merchandising and displays
Employee training
Adaptability
Sanitation requirements
Safe food handling
Customer Service
Inventory control and record keeping
Certifications
OSHA certification: Food Handling
Work History
Gpm Investments - Shift Supervisor Salem, IL, 06/2013 - Current
Completed store opening and closing procedures, including setting up registers and checking products
Helped store management meet standards of service and quality in daily operations
Worked with team members to improve performance and implement training updates
Resolved customer questions and concerns
Applied security, safety and loss prevention strategies during shifts
Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases
Listened to, understood and clarified guest concerns and issues
Supervised, trained and developed team members in accordance with company policies and procedures
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
Kept facility compliant with health codes, sanitation requirements and license regulations
Maintain proper temperature and humidity levels for meat products
Stocked and maintained cleanliness of stations
Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
Motivated and disciplined employees according to established requirements
Verified cash drawer against dayās receipts
Cleaned walls, fans and drains in bakery coolers, display cases and work area
Developed and maintained positive working relationships with others to reach business goals
Served beverages, breads and butter and replenished items as necessary
Weighed and labeled products
Assisted guests with finding items
Monitored temperature of cases, shelves and storage areas and reported failures to manager
Set up advertising signs and displays on shelves, counters and tables
Maintain clean, neat and properly stocked check stand area
Managed a 70 customer peck in 30 minutes
Jo-Ann Fabrics - Part Time Key Holder Corona, CA, 07/2016 - 08/2017
Responded to customer concerns with friendly and knowledgeable service
Strategically scheduled team members to maintain optimal staffing levels at all times
Greeted customers in a timely fashion while quickly determining their needs
Supervised and directed all merchandise and shipment processing
Engaged with customers in a sincere and friendly manner
Responded to customer questions and requests in a prompt and efficient manner
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School Attended
Bayside High School
Queensborough Community College of The City University of New York
