Shift Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic team leader with solid record of accomplishment in chaotic settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with outmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

I am highly organized, efficient and have the confidence to carry out my duties to the necessary standards expected. I am also very tenacious and can use an innovative approach to solving problems while also remaining calm under pressure . Very goal oriented, coachable, energetically driven, passionate, open minded. With this being said I believe I will be an excellent asset to your company and would be proud to be so.

  • Conflict resolution techniques
  • Safety understanding
  • Business development
  • Operations management
  • Cash handling expertise
  • Staff scheduling
  • Budgeting
  • Business planning
  • Inventory control and record keeping
  • Team leadership and coaching
  • Staff training and development
  • Goals and performance
  • Customer-oriented
  • Detail-oriented
Work History
Shift Supervisor, 07/2016 to Current
Hearth & Home Technologies West Burlington, IA,
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Trained team members in successful strategies to meet operational and sales targets
Barista , 10/2017 to 07/2018
Omni Hotels Atlanta, GA,
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Prioritized drink requests while managing interruptions
  • Cultivated ability to recall customers' names and address each by name
  • Constantly expanded personal knowledge of coffee styles and varieties
Assistant Manager , 05/2016 to 06/2017
Maxsent Minot, ND,
  • Supervised and evaluated staff of 28 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Trained team members in successful strategies to meet operational and sales targets
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Communicated with managers of other departments to maintain transparency
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Store Manager , 04/2015 to 06/2017
The Reformation Los Angeles, CA,
  • Created work schedules according to sales volume and number of employees
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Planned budgets and authorized payments and merchandise returns
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Managed, hired and developed top talent to strengthen workflow and productivity
  • Developed new store location from ground up by hiring and training efficient team
  • Leveraged social media and brand marketing to achieve or surpass sales quota of 140,000 each week
High School Diploma: , Expected in 06/2014
Schurr High School - Montebello, CA
: Biology, Expected in
UCLA - Los Angeles, CA,
: Biological And Physical Sciences, Expected in
CAL State LA - Los Angeles, CA,
: EMT , Expected in
Downey Adult School - Downey, CA
  • Promoted to Key Holder after only 6 months of employment
  • Named “Employee of the Month” in 3 months after being employed
  • Managed and led a team of 10 Retail Sales Associates
  • Supervised team of 28 staff members
  • Exceeded monthly store sales goals 8 months in a row
  • Member, lions club, 2014 to 2017
  • Member , Cabrillo marine aquarium, 2018 to present
  • SafeServ certification: Food Handling
  • First Aid certified
  • CPR certified

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Schurr High School
  • UCLA
  • CAL State LA
  • Downey Adult School
Job Titles Held:
  • Shift Supervisor
  • Barista
  • Assistant Manager
  • Store Manager
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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