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Shift Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive and upbeat licensed esthetician with 9 years of customer service experience. As a current starbucks supervisor (since my move to New Jersey) I have also gained solid background in fast paced, sales driven, customer focused environments. I have been given extensive and ongoing training of customer relations, inventory management, sales forecasting, staffing and scheduling, driving morale, preparing for transitions, creating an environment of belonging, and much more. I am a open and positive communicator and enjoy team-oriented settings where we can celebrate successes together! Proactive in organizing workflows and resources to meet business demands while always staying customer-oriented. Can blend superb time management and organizational skills with attention to detail.

Skills
  • Perform well in high-demand, fast-paced environments
  • Genuine love for connecting with others and providing "above and beyond" customer service
  • Hardworking and extremely reliable
  • Hiring, training, and maintaining staff and business operations
  • In the moment problem resolving with "bigger picture" mentality
Experience
02/2020 to Current
Shift Supervisor Mcdonald's Austin, TX,
  • Drives team to create a culture of warmth and belonging, where diversity is essential and everyone is celebrated for who they are.
  • Recognizes potential and supports growth in individuals, always assuming positive intent.
  • Pushes forward with optimism in times of change, remaining calm and able to quickly take action. Willing to make the hard calls when necessary.
  • Plans & prioritizes daily tasks with business needs by organizing delegation, and ensuring validation.
  • Developed multiple partners into supervisors while remaining a supportive mentor and constant resource for them. Who encourages their growth, celebrates their successes, and reminds them of their potential.
  • Redirects, and provides insight to constructively coach partners ensuring standards are withheld.
  • Coordinated with peers to clarify information and enforce procedures resulting in better transitions, and the closing of standard gaps.
03/2017 to 01/2020
Owner & Licensed Esthetician Walgreens Atascadero, CA,
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
  • Taught makeup application/ lead lessons to 15+ students per month.
  • Maintained 100% 5 star ratings & reviews on salon social media pages
  • Fostered clean and sanitary work environment to protect clients and self.
  • Drove retail sales through specific client recommendations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained relationships with 500+ long-term clients
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
09/2014 to 03/2017
Beauty Advisor Sephora City, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Took part in multiple holiday "turns" working in place of OPS manager while on maternity leave
  • Took part in trainings and workshops, learning about upcoming product launches and new merchandise.
  • Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Earned Top Customer Satisfaction Surveys for 3 sales quarters
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education and Training
Expected in 03/2016
Licensed Esthetician:
Capri Cosmetology - Davenport, IA,
GPA:
Expected in 06/2014
High School Diploma:
West High School - Davenport, IA
GPA:
Accomplishments
  • Recognized as partner of the quarter for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new cleanplay approach that significantly impacted efficiency and improved operations.
  • Led team to achieve successful inspection & audit, earning recognition from upper management.

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Resume Strength

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Resume Overview

School Attended
  • Capri Cosmetology
  • West High School
Job Titles Held:
  • Shift Supervisor
  • Owner & Licensed Esthetician
  • Beauty Advisor
Degrees
  • Licensed Esthetician
  • High School Diploma

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