Shift Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Efficient individual aiming to increase value of company through excellence as leader. Proudly offering talents in Customer Relations and Administrative duties. Outgoing and energetic individual familiar with various career fields. Available 40 hours per week, including overtime, weekends and evenings.

  • Microsoft Excel, Microsoft Office Suite, Microsoft
  • Outlook, Microsoft PowerPoint, Microsoft Word
  • Multi-Task Management
  • Organized
  • Research
  • Organizational
  • Critical Thinking, Policies and Procedures
  • Addressing customer concerns, Problem Solving
  • Strong Customer Relationships
  • Customer service skills, Sale
  • Typing
  • Data Collection
  • Data Entry
  • Documentation
  • E-mail
  • Fax
  • Filling
  • Leadership Skills
  • Conflict resolution techniques
  • Cash handling expertise
  • Consulting
  • Data collection and analysis
  • Document management
  • Business administration
  • Safety understanding
  • Inventory control and record keeping
Work History
Shift Supervisor, 04/2018 to Current
Mcdonald'sGreenville, SC,
  • Worked with team members to improve performance and implement training updates.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
Cashier, 02/2009 to 09/2009
Goodwill OmahaCouncil Bluffs, IA,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
Customer Service Representative, 02/1995 to 10/2008
The Hertz CorporationJohnston, RI,
  • Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed quality communication, customer support and product representation for each client.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with up to 75 calls in queue per minute.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
Associate: Business Management, Expected in 06/2012
University of Phoenix - Phoenix, AZ
  • Dean's List- 2 years
  • Member of University of Phoenix Alumni
  • Majored in Business Management
  • Coursework in Economics, Marketing, Business Ethics and Human Resource
  • Graduated with Honors
  • Graduated with 3.87 GPA
Bachelor's: Psychology, Expected in
Capella University - Minneapolis, MN
  • Dean's List Spring and Summer Semester 2017
  • Majored in Clinical Psychology
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Acknowledged for extraordinary service by supervisors and clients.
  • Recognized for outstanding customer service.
Dean's List

I received several certificates for Dean's List maintaining a 3.8 to a 4.0 average throughout my college degree.

Enjoy art, cooking and reading and traveling

I have a passion for Art. I enjoy doing paintings on canvas. I enjoy art museums and exploring new art. Cooking has always been a passion of mine. I enjoy cooking foods from different cultures. My favorite is Caribbean food. I also enjoy making Jamaican and Spanish food. I love to read books whether they are mystery, romance or educational. It's extremely knowledgeable. The classics are most the best like Moby Dick, a Tale of two cities and the great Gatsby. I love to travel and have had the opportunity to go many places. I want to see the world and experience different cultures. I've been to Puerto Rico, Mexico, Cuba, as well as many other states.

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Resume Overview

School Attended
  • University of Phoenix
  • Capella University
Job Titles Held:
  • Shift Supervisor
  • Cashier
  • Customer Service Representative
  • Associate
  • Bachelor's

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