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Shift Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Skills
  • Labor and food cost control
  • Customer-oriented
  • Hiring and training
  • Cash handling ability
  • Safety awareness
  • Goal-oriented
  • Leadership
  • Performance reporting
  • Continuous improvements
  • Food safety understanding
  • Liquor, wine and food service
  • Check payment processing
  • Dish preparation
  • Point of Sale (POS) system operations
  • Menu memorization
  • Table setting arrangements
  • Table Bussing
  • Price memorization
  • Menu knowledge
  • Food inspection
  • Special dietary requirements
  • Safe food handling
  • Sales Techniques
  • Service prioritization
  • Seating assignment preparation
  • Quality control
Experience
06/2020 to Current Shift Supervisor Mcdonald's | Saint Louis, MO,
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
06/2019 to 04/2020 Server La Costa Glen Carlsbad | Carlsbad, CA,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Greeted newly seated guests quickly and efficiently.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
01/2018 to 02/2019 Hostess Clubcorp Club Operations, Inc. | Davidson, NC,
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
Education and Training
Expected in 05/2018 High School Diploma | Discovery Canyon Campus High School, Colorado Springs, CO GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Discovery Canyon Campus High School
Job Titles Held:
  • Shift Supervisor
  • Server
  • Hostess
Degrees
  • High School Diploma

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