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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Professional Summary

Efficient individual aiming to increase value of company through excellence as a leader. Proudly offering talents in team building and multiplying future leaders. Leveraging 14 years of Starbucks experience to continue to grow fellow Shift Supervisors as well as new and veteran Baristas to the highest level possible. Bringing a teachable and growth mindset to every shift in order to increase knowledge and efficiency along with developing any new skills needed to help the store and company continue to thrive, even in times of uncertainty.

Skills
  • Inventory control and record keeping
  • Staff management
  • Cash handling expertise
  • Safety understanding
  • Conflict resolution techniques
  • Data collection and analysis
  • Strategic planning
  • Business analysis
Work History
Shift Supervisor03/2015 to Current
Company Name – City, State
  • Worked with team members to improve performance and implement training updates.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Barista06/2013 to 03/2015
Company Name – City, State
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Controlled line and crowd with quick, efficient service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cultivated ability to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Educated coworkers and customers about new products.
Shift Supervisor06/2011 to 06/2013
Company Name – City, State
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Worked with team members to improve performance and implement training updates.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
  • Enhanced processes by pinpointing bottlenecks and working with Student Supervisors to resolve.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. (Repeatable Routine, sequencing, etc.)
Barista01/2006 to 05/2010
Company Name – City, State
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Set and achieved goals for professional development, including training the evening baristas during my last two years at the store.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized ingredients and recipes for all promotional and/or specialty drinks.
  • Maintained regular and consistent attendance and punctuality.
  • Educated coworkers and customers about new products.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Controlled line and crowd with quick, efficient service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts: Communications2010Purdue University- City, State
High School Diploma2005South Side High School- City, State
Accomplishments
  • Awarded and was recognized as “Partner of the Quarter” in 2014 and 2020 for exceptional dedication and performance.
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Resume Overview

School Attended

  • Purdue University
  • South Side High School

Job Titles Held:

  • Shift Supervisor
  • Barista

Degrees

  • Bachelor of Arts : Communications 2010
    High School Diploma 2005

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