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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Experienced Sales Supervisor goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 6-year background in retail and costumer service. Focused on helping team members exceed performance targets. Enthusiastic and experienced in intense environments and knowledgeable about security, safety and service standards. Effective at managing order and increasing revenue. Driven to apply 6d years of experience to improve operations.

Skills
  • Customer-oriented
  • Safety awareness
  • Cash handling ability
  • Processes and procedures
  • Quality assurance controls
  • Workforce training
Experience
Shift Supervisor - Company Name (City, State)October 2019 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Trained 4 employees in effective work procedures and performance strategies to optimize operations.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Assisted upper management with daily operations to meet standards of service and quality.
Packager - Company Name (City, State)December 2018 - June 2020
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Recorded order processing updates by entering information correctly.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Accomplished production goals by working with speed and accuracy.
  • Assembled cartons, crates and containers.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Utilized pallet jacks to move items to and from different warehouse locations.
Leasing Specialist - Company Name (City, State)March 2014 - November 2018
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Wrote and filed reports each day on current leasing activities.
  • Maintained accurate records of all correspondence with and from tenants.
  • Handled all security deposit refunds.
  • Kept records of all correspondence with residents and tenants.
  • Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
  • Checked facilities and units on Daily basis to keep all areas looking appealing and welcoming.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Took prospective clients on property tours, answered questions and addressed concerns.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Explained policies and procedures to tenants and enforced all rules.
  • Checked common areas regularly to keep neat, clean and free of debris.
Barista - Company Name (City, State)June 2008 - November 2013
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted over 40 customers daily, answered questions and recommended drinks and pastries.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Addressed and resolved customer concerns by Asking Questions for their needs while maintaining brand loyalty.
  • Resolved customer disputes with tact and professionalism.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Checked temperatures of freezers, refrigerators and heating equipment on a weekly basis.
  • Managed morning rush of over 40 customers daily with efficient, levelheaded customer service.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Greeted guests with pleasant smile and superior customer service.
  • Weighed, ground and packed coffee per customer orders.
  • Received and accurately processed customer payments.
  • Brewed approximately 6 batches of coffee per hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Managed 5 team members, including scheduling, training and conflict resolution.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Ordered, received and stocked supplies and retail products.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Maintained highest standards of conduct and service to support company reputation.
Education and Training
High School DiplomaJune 2007Morse High School, City, State
Associate of Arts in Business AdministrationSouthwestern College, City, State
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Resume Overview

School Attended

  • Morse High School
  • Southwestern College

Job Titles Held:

  • Shift Supervisor
  • Packager
  • Leasing Specialist
  • Barista

Degrees

  • High School Diploma
    Associate of Arts in Business Administration

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