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Motivated team leader who is highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands with focus on attention to detail. Positive and upbeat clear communicator with decisive and well-organized nature. Driven to build long-term professional relationships with customers and fellow coworkers and to create a positive experience for customers, through high-quality customer service. Proficient at flexing and bending with change. Practiced in resolving and working with customers' concerns in a professional and calm manner.
- Customer-oriented
- Issue resolution
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04/2021 to Current Shift Supervisor Valmont Industries, Inc. – Tucson, AZ,
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
- Cultivated performance-based and collaborative culture by recognizing achievements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
07/2020 to 04/2021 Product Promoter Macy's – Lasalle, IL,
- Work as part of a team of demonstrators to accommodate large crowds.
- Instruct customers in alteration of products.
- Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
- Practice demonstrations to ensure that they will run smoothly.
- Transport, assemble, and disassemble materials used in presentations.
- Identify interested and qualified customers to provide them with additional information.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Research or investigate products to be presented to prepare for demonstrations.
- Suggest specific product purchases to meet customers' needs.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Sell products being promoted and keep records of sales.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
- Built strong base of loyal customers through friendly interactions and professional engagement.
- Communicated clearly and concisely, effectively drawing listeners into conversation.
- Prepared samples, arranged attractively and replenished as needed.
- Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
- Complied with company script requirements to produce consistent results.
- Described product's major benefits so that people understood how it could be advantageous.
01/2017 to 03/2020 Product Promoter CDS, Club Demonstration Services – City, STATE,
- Work as part of a team of demonstrators to accommodate large crowds.
- Instruct customers in alteration of products.
- Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
- Practice demonstrations to ensure that they will run smoothly.
- Transport, assemble, and disassemble materials used in presentations.
- Identify interested and qualified customers to provide them with additional information.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Research or investigate products to be presented to prepare for demonstrations.
- Suggest specific product purchases to meet customers' needs.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Sell products being promoted and keep records of sales.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
- Built strong base of loyal customers through friendly interactions and professional engagement.
- Communicated clearly and concisely, effectively drawing listeners into conversation.
- Prepared samples, arranged attractively and replenished as needed.
- Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
- Complied with company script requirements to produce consistent results.
- Described product's major benefits so that people understood how it could be advantageous.
11/2015 to 07/2016 Brand Ambassador Armani Exchange – City, STATE,
- Clean shelves, counters, and tables.
- Exchange merchandise for customers and accept returns.
- Ticket, arrange, and display merchandise to promote sales.
- Inventory stock and requisition new stock.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Prepare merchandise for purchase or rental.
- Place special orders or call other stores to find desired items.
- Demonstrate use or operation of merchandise.
- Maintain records related to sales.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases, and receive and process cash or credit payment.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Greet customers and ascertain what each customer wants or needs.
Expected in 2019 Associate, AA degree: Liberal Arts
Leeward Community College - Pearl City, HI,
GPA:
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