Motivated team leader who is highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands with focus on attention to detail. Positive and upbeat clear communicator with decisive and well-organized nature. Driven to build long-term professional relationships with customers and fellow coworkers and to create a positive experience for customers, through high-quality customer service. Proficient at flexing and bending with change. Practiced in resolving and working with customers' concerns in a professional and calm manner.
Skills
Customer-oriented
Issue resolution
Team Supervision
Experience
04/2021 to Current
Shift SupervisorValmont Industries, Inc. – Tucson, AZ,
Assisted upper management with daily operations to meet standards of service and quality.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Evaluated operational records and made scheduling adjustments to maximize productivity.
Cultivated performance-based and collaborative culture by recognizing achievements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Assisted general manager with operations game plan and company initiatives implementation.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
07/2020 to 04/2021
Product PromoterMacy's – Lasalle, IL,
Work as part of a team of demonstrators to accommodate large crowds.
Instruct customers in alteration of products.
Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
Practice demonstrations to ensure that they will run smoothly.
Transport, assemble, and disassemble materials used in presentations.
Identify interested and qualified customers to provide them with additional information.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Research or investigate products to be presented to prepare for demonstrations.
Suggest specific product purchases to meet customers' needs.
Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
Sell products being promoted and keep records of sales.
Keep areas neat while working and return items to correct locations following demonstrations.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
Created positive product impressions by engaging with potential customers to increase sales opportunities.
Built strong base of loyal customers through friendly interactions and professional engagement.
Communicated clearly and concisely, effectively drawing listeners into conversation.
Prepared samples, arranged attractively and replenished as needed.
Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
Complied with company script requirements to produce consistent results.
Described product's major benefits so that people understood how it could be advantageous.
01/2017 to 03/2020
Product PromoterCDS, Club Demonstration Services – City, STATE,
Work as part of a team of demonstrators to accommodate large crowds.
Instruct customers in alteration of products.
Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
Practice demonstrations to ensure that they will run smoothly.
Transport, assemble, and disassemble materials used in presentations.
Identify interested and qualified customers to provide them with additional information.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Research or investigate products to be presented to prepare for demonstrations.
Suggest specific product purchases to meet customers' needs.
Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
Sell products being promoted and keep records of sales.
Keep areas neat while working and return items to correct locations following demonstrations.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
Created positive product impressions by engaging with potential customers to increase sales opportunities.
Built strong base of loyal customers through friendly interactions and professional engagement.
Communicated clearly and concisely, effectively drawing listeners into conversation.
Prepared samples, arranged attractively and replenished as needed.
Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
Complied with company script requirements to produce consistent results.
Described product's major benefits so that people understood how it could be advantageous.
11/2015 to 07/2016
Brand AmbassadorArmani Exchange – City, STATE,
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
Ticket, arrange, and display merchandise to promote sales.
Inventory stock and requisition new stock.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Prepare merchandise for purchase or rental.
Place special orders or call other stores to find desired items.
Demonstrate use or operation of merchandise.
Maintain records related to sales.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Greet customers and ascertain what each customer wants or needs.
Education and Training
Expected in 2019
Associate, AA degree: Liberal Arts Leeward Community College - Pearl City, HI, GPA:
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