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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Motivated team leader who is highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands with focus on attention to detail. Positive and upbeat clear communicator with decisive and well-organized nature. Driven to build long-term professional relationships with customers and fellow coworkers and to create a positive experience for customers, through high-quality customer service. Proficient at flexing and bending with change. Practiced in resolving and working with customers' concerns in a professional and calm manner.

Skills
  • Customer-oriented
  • Issue resolution
  • Team Supervision
Experience
04/2021 to Current
Shift SupervisorCompany Name － City, State
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Evaluated operational records and made scheduling adjustments to maximize productivity.
  • Cultivated performance-based and collaborative culture by recognizing achievements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
08/2020 to 04/2021
Product PromoterCompany Name － City, State
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Instruct customers in alteration of products.
  • Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
  • Practice demonstrations to ensure that they will run smoothly.
  • Transport, assemble, and disassemble materials used in presentations.
  • Identify interested and qualified customers to provide them with additional information.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Research or investigate products to be presented to prepare for demonstrations.
  • Suggest specific product purchases to meet customers' needs.
  • Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
  • Sell products being promoted and keep records of sales.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Created positive product impressions by engaging with potential customers to increase sales opportunities.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Communicated clearly and concisely, effectively drawing listeners into conversation.
  • Prepared samples, arranged attractively and replenished as needed.
  • Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
  • Complied with company script requirements to produce consistent results.
  • Described product's major benefits so that people understood how it could be advantageous.
02/2017 to 04/2020
Product PromoterCompany Name － City, State
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Instruct customers in alteration of products.
  • Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
  • Practice demonstrations to ensure that they will run smoothly.
  • Transport, assemble, and disassemble materials used in presentations.
  • Identify interested and qualified customers to provide them with additional information.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Research or investigate products to be presented to prepare for demonstrations.
  • Suggest specific product purchases to meet customers' needs.
  • Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
  • Sell products being promoted and keep records of sales.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Created positive product impressions by engaging with potential customers to increase sales opportunities.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Communicated clearly and concisely, effectively drawing listeners into conversation.
  • Prepared samples, arranged attractively and replenished as needed.
  • Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
  • Complied with company script requirements to produce consistent results.
  • Described product's major benefits so that people understood how it could be advantageous.
12/2015 to 08/2016
Brand AmbassadorCompany Name － City, State
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Ticket, arrange, and display merchandise to promote sales.
  • Inventory stock and requisition new stock.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Prepare merchandise for purchase or rental.
  • Place special orders or call other stores to find desired items.
  • Demonstrate use or operation of merchandise.
  • Maintain records related to sales.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Greet customers and ascertain what each customer wants or needs.
Education and Training
2019
Associate, AA degree: Liberal ArtsLeeward Community College － City
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Resume Overview

School Attended

  • Leeward Community College

Job Titles Held:

  • Shift Supervisor
  • Product Promoter
  • Brand Ambassador

Degrees

  • Associate, AA degree : Liberal Arts

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