Shift Supervisor Resume Example
Love this resume?Build Your Own Now
SHIFT SUPERVISOR
Professional Summary
Experienced worker in performing a variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, merchandise and supplies in stock. Experienced in interviewing, hiring and training new employees on responsibilities and company work ethics. Background in management, cash handling, automotive detailing and restoration as well as computer software programs such as Microsoft Word, and Excel. Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, determined, and focused with the ability to complete given tasks in a professional timely and efficient manner.
Skills
|
|
Work History
02/2019 - CurrentShift Supervisor | Alutiiq Llc - Charlottesville , VA
- Worked with team members to improve performance and implement training updates.
- Applied security, safety and loss prevention strategies during shifts.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 12 employees, educating them on successful work processes and productivity strategies.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
06/2016 - 02/2019Assistant Manager | Tacoma Goodwill - Selah , WA
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached team on effective upselling and cross-selling methods.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed workloads to meet seasonal fluctuation needs.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Promoted to Assistant Manager after only 9 months with company.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed 8 crew members successfully in fast-paced environment through proactive communication and positive feedback daily.
- Communicated with managers of other departments to maintain transparency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Interviewed, hired and trained 5 staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service daily.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised team of 8 employees and provided feedback on performance.
04/2013 - 06/2016Detailer | Rainier Dodge - Olympia , WA
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for Chevy auto dealership.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Education
2011East Syracuse Minoa Central High School, City, StateHigh School Diploma:
Mohawk Valley Community College, City, StateSome College (No Degree): Business
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Length
- Measurable results
Resume Overview
School Attended
- East Syracuse Minoa Central High School
- Mohawk Valley Community College
Job Titles Held:
- Shift Supervisor
- Assistant Manager
- Detailer
Degrees
- High School Diploma :
Some College (No Degree) : Business
Similar Resumes
