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Shift Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

EMPLOYMENT OBJECTIVE: Detail-oriented and personable candidate seeking to obtain a full-time position in order to provide the best Customer Service.

Skills
  • Interpersonal Communication
  • Problem Solving
  • Professionalism
  • Conflict Resolution
  • Detail Oriented
  • Dedicated
  • Leadership
  • Cash handling ability
  • Customer-oriented
  • Inventory management
  • Customer service
Education and Training
South Anchorage High School Anchorage, AK Expected in 2009 High School Diploma : - GPA :
Experience
Basf - Shift Supervisor
San Diego, CA, 06/2019 - Current
  • Created and improved daily work plans for business operations, including planning production schedules and optimizing task flows.
  • Collaborated with team members to improve performance and implement training updates.
  • Checked in incoming supplies to verify conformance with materials specifications and quality standards.
  • Answered and resolved customer questions and concerns.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Assisted general manager during assigned periods and trained new team members.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with company guidelines to keep products within tight tolerances.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed opening and closing duties to facilitate business operations.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Calumet Specialty Products - Personal Banker/ Teller
Great Falls, MT, 08/2018 - 03/2019
  • Responsible for creating a friendly and welcoming environment by greeting and assisting customers standards are met and surpassed by performing the following duties and responsibilities.
  • Welcomed customers by determining their needs.
  • Educated customers by presenting and explaining chases credit card benefits and products and services we offer.
  • Generated revenue by attracting new customers; defining offered credit and debit card options.
  • Improved quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the bank branch.
  • Updated job knowledge by participating in educational opportunities; following training programs to stay updated with policies and procedures for Chase products and services we offer.
  • Enhanced bank reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performed/assisted in other duties as assigned.
  • Examples included opening checking accounts, savings accounts, performing account maintenance, and money transfers.
  • Opened and closed bank branch balanced cash drawers and recorded information on balance sheets.
  • Ensured that all cash handling procedures were done in accordance to policy and procedure as well as in a timely manner.
CC's Coffee House - Shift Lead/ Barista
City, STATE, 09/2017 - 08/2018
  • Responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.
  • Directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and/or assistant manager.
  • Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
  • Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Establishes effective and positive communication amongst all team members.
  • Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
  • Ensures all cash handling procedures are upheld and is accountable for store funds while running a shift.
  • Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
  • Provides guidance and actively sets an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
  • Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
  • Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager.
  • Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
Kohl's Department Store - Customer Service Associate
City, STATE, 04/2015 - 06/2016
  • Responsible for creating a friendly and welcoming environment by greeting and assisting customers.
  • Represented the company as a face to the customer ensuring they remain the top priority while balancing tasks and routines.
  • Worked with the latest technology and innovative solutions.
  • Greeted all Customers and Associates, assisted in a friendly, courteous manner and adhered to the Yes We Can policy efficiently resolving Customer's questions and requests.
  • Consistently used the 5 step GREAT program while interacting with Customers: Greeted and Engaged Customer, Requested Credits, Explained Savings, Asked to complete the Survey and Thanked the Customer.
  • Solicited, opened and activated Kohl's Charge applications and loyalty program.
  • Delivered the highest level of Customer Service supporting Kohl's Yes We Can culture through effective problem solving.
  • Promoted and supported customers interested in the gift registry.
  • Ensured that all cash handling procedures were done in accordance to policy and procedure as well as in a timely manner.
  • Opened, closed, and balanced register and recorded information on a balance sheet.
  • Effectively used Company tools and technology to plan, communicate and share information with team members.
  • Performed/assisted in other duties as assigned.
  • Examples included price changes, fitting room and sales floor.
Activities and Honors

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How this resume score could be improved?

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • South Anchorage High School
Job Titles Held:
  • Shift Supervisor
  • Personal Banker/ Teller
  • Shift Lead/ Barista
  • Customer Service Associate
Degrees
  • High School Diploma

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