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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Skills
    • Cash handling expertise
    • Safety understanding
    • Staff Management
    • Food operations experience
    • Inventory control and record keeping
Work History
Shift Supervisor, 11/2008 - Current
Basf Port Arthur, TX,
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Responded to and resolved customer questions and concerns.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Developed and enhanced job assignments for team, planned production schedules and strengthened organization of task flows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
Cash Office and Front End Team Lead, 03/2016 - 05/2017
Food Lion Grocery City, STATE,
    • Kept orderly and accurate accounting records by monitoring sales documentation.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
    • Managed customer service duties by greeting customers daily and informing customers about products.
    • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
    • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
    • Maintained transaction security by verifying payment cards against identification.
    • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
    • Operated lottery terminal to issue, check and redeem tickets.
    • Sold lottery tickets and fish and game licenses.
    • Checked customer identification for alcohol, cigarette, and lottery sales.
    • Issued daily money orders .
    • Handled cash and money orders and input data into computer systems.
Team Lead in Softlines and Food Avenue, 06/2007 - 11/2008
Target City, STATE,
    • Managed schedules, accepted time off requests and found coverage for short shifts.
    • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
    • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
    • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
    • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Trained new team members by relaying information on company procedures and safety requirements.
    • Worked different stations to provide optimal coverage and meet production goals.
    • Operated all types of production machinery safely to reduce workplace accidents.
    • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
    • Instructed junior team members on protocols and procedures of each station to maximize contributions.
    • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
    • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
    • Coached team members in techniques necessary to complete job tasks.
    • Continuously checked products for quality assurance according to strict guidelines.
    • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
    • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Education
No Degree: Mixology Bartending, Expected in 01/1999
-
Barmasters Bartending School - Virginia Beach, VA,
GPA:
  • Received Certificate of Mixology Bartending
High School Diploma: , Expected in 06/1991
-
Barstow High School - Barstow, CA,
GPA:
  • Awarded Academic Letter for 3.0 GPA

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Resume Overview

School Attended

  • Barmasters Bartending School
  • Barstow High School

Job Titles Held:

  • Shift Supervisor
  • Cash Office and Front End Team Lead
  • Team Lead in Softlines and Food Avenue

Degrees

  • No Degree
  • High School Diploma

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