Motivated Shift Supervisor experienced in high pace environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply nine years of experience to improve operations. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Skills
Cash handling expertise
Consulting
Safety understanding
Financial Management
Strategic planning
Staff Management
Operations management
Inventory control and record keeping
Conflict resolution techniques
Staff Scheduling
Business Development
Project Management
Document management
Revenue benchmarks
Work History
02/2017 to Current
Shift SupervisorByrne Dairy Stores – East Syracuse, NY,
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Helped store management meet standards of service and quality in daily operations.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Applied security, safety and loss prevention strategies during shifts.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Regulated pricing, inventory count and supply during shift hours.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Identified team weak points and implemented corrective actions to resolve concerns.
05/2014 to 01/2017
Store ManagerHair Club For Men And Women – Albany, NY,
Managed inventory control, cash control and store opening and closing procedures.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Resolved customer service issues promptly.
Optimized store displays and appearance via strategic merchandising.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Rotated merchandise and displays to feature new products and promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Controlled store inventory and reviewed cash handling and operations reports.
Exhibited excellent people skills during interaction with employees and customers.
Completed routine store inventories.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained and developed new employees for ease of transition into team.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed daily paperwork and computer entry of sales data as established by management.
Protected store from loss or theft by setting and enforcing clear security policies.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Submitted orders for new inventory.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked at all times.
Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Kept orderly and accurate accounting records by monitoring sales documentation.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Approved regular payroll submissions for employees.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Performed field service and valve testing with computerized lift assists, operating with safety and deliberation to achieve repair solutions and maintain machine longevity.
Facilitated repair and testing of control valve, industrial isolation valves and actuators to prevent malfunction and support longevity.
Rigged and hoisted valve and actuator components in compliance with OSHA standards.
Tested all valves and packing cases according to company procedures.
Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
Conducted testing and diagnostics work on control valves and other equipment at customer locations.
Recorded maintenance information, including test results, material usage and repairs made.
Collaborated with team members to complete customer requests and orders on time.
Installed, inspected and tested electric meters, relays and power sources to detect causes of malfunctions and inaccuracies using hand tools and testing equipment.
Verified products and shipment information to accurately distribute items to customers.
Remained highly educated and effective by completing continuous training on pneumatic and digital control systems.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Expected in 03/2012
GED: Princeton Senior High School - Princeton, WV, GPA:
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