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shift supervisor resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Achievement-Driven Professional with Supervising and Management Experience. Focused and reliable with a solid customer service record and superb attention to detail. Adept multi-tasker able to handle multiple projects in high volume scenarios. Accomplished in identifying and resolving inefficient operational processes through streamlining. Results oriented with an exemplary track record of success in safety, quality control, and completing projects on time. Exceed expectations in unpredictable and hectic work environments with patience, self-control, analytical-thinking and innovative solutions. Direct and decisive leader utilizing leadership skills through communication and problem solving. Solid team member who motivates others to achieve optimal output while maintaining the integrity of safety performance and worker morale.

Skills
  • Labor and Food Cost Control
  • Hospitality Management
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Daily Operations Management
  • Key Performance Indicators (KPIs)
  • Managing Operations and Efficiency
  • Station Preparation
  • Effective Listening and Communication
  • Production Efficiency
  • Adaptable Style
  • Guest Satisfaction
  • Store Opening and Closing Procedures
  • Cost Savings
  • Safety and Security Enforcement
  • Restaurant Operation
  • Operational Excellence
  • Dietary Restrictions
  • Information Updates
  • Equipment Preparation
  • Social Perceptiveness
  • Productivity Performance
  • Stocking and Replenishing
  • Job Assignments
  • Motivational Leadership
Work History
Shift Supervisor, 01/2022 to Current
Dartmouth CollegeHanover, NH,
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Developed job assignments for 4 team, planned production schedules and strengthened organization of task flows.
  • Applied security, safety and loss prevention strategies during shifts.
  • Enforced company policies and regulations with employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Regulated pricing, inventory count and supply during shift hours.
Car Wash Crew Member, 07/2021 to 12/2021
White Horse Car WashCity, STATE,
  • Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
  • Monitored inventory levels for adequate supply of chemicals and materials.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
  • Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
  • Washed exterior of vehicle, applied top coat or polish and detailed interior.
  • Lubricated machinery and equipment to positively impact machine and equipment reliability.
  • Received check, cash and credit card payments from customers, gave back balance and maintained records on daily basis.
  • Used rotary buffer to remove paint imperfections and rapidly improve quality of finish.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing and savings opportunities through memberships or promotional information.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Performed routine inspections daily and kept complete, accurate records of vehicle condition.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Cashier Specialist, 03/2021 to 05/2021
Foodlion Grocery StoreCity, STATE,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
  • Mentored new team members on sales software system operation.
  • Answered customer questions and helped find specific items.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Reviewed new promotions and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Welcomed customers and helped determine their needs.
  • Collected and authorized payments of guests.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Tallied cash drawer at beginning and end of each work shift. Reconciled accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma: , Expected in 05/2021 to Stonewall Jackson High School - Quicksburg, VA
GPA:
  • Graduated with an Advanced Diploma a year early in 2021 (3yrs in high school 2018-2021)
  • 3.64 GPA
  • Honors Classes- High School: Psychics Honors, English 10 Honors, World History and Geography 2 Honors, Geometry Honors, Spanish 3 Honors DE, English 9 Honors, Biology 1 Honors
  • High School Level Spanish 1 Honors in 8th Grade
  • Completed AP?DE courses: US History DE AP, Math Analysis DE, US History DE AP, Psychology 1 DE, Spanish 3 Honors DE
  • Extracurricular Activities: Cheerleading, Track
  • Clubs: Robotics Club, Interact Club
  • W!SE Financial Literacy Credential


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Resume Overview

School Attended

  • Stonewall Jackson High School

Job Titles Held:

  • Shift Supervisor
  • Car Wash Crew Member
  • Cashier Specialist

Degrees

  • High School Diploma

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