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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Positive and upbeat team leader with solid background in commercial environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.

Skilled Shift Supervisor bringing his experience as a team leader and deep knowledge of service operations. Proficient in setting goals, training new employees and monitoring performance.

Adept at delivering outstanding service and hospitality while developing guest loyalty.

Skills
  • Customer-oriented
  • Experienced in kitchen operations
  • Safety awareness
  • Cash handling ability
  • Organization
  • Relationship development
  • Team management
  • Process improvement
  • Problem resolution
  • Project organization
  • Communications
  • Security systems
  • Planning and coordination
  • Supervision
  • Inventory management
  • Customer service
Experience
Shift SupervisorFeb 2020 to Current
TAQUIZA － Miami Beach, FL
  • Cataloged daily production and documented materials use in health standards to keep supervision informed of activities.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Patrolled work areas every day to inspect operations, identify concerns and implement corrective actions.
  • Assisted the general manager during assigned periods and trained over new team members.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with health standard guidelines to keep products within tight tolerances.
  • Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
  • Collaborated with team members to improve performance and implement training updates.
  • Answered and resolved customer questions and concerns.
  • Completed opening and closing duties to facilitate business operations.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Established solid working relationships with peers, general managers through effective communication and hard working skills.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
SupervisorJul 2019 to Feb 2020
Walgreens － Miami, FL
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Maintained high level of morale and team-work on store floor through frequent communication with the employees.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Head Waiter and Line CookMay 2018 to Jun 2019
Denny's － Miami, FL
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintainedknowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared salads and appetizers to back up kitchen staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
Education and Training
Some College (No Degree), Accounting And Business ManagementMiami Dade College － Miami, FL
GEDMar 2017G. Holmes Braddock Senior High School － Miami, FL
Servsafe, Food ServiceMay 2017Miami Dade College － Miami, FL
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Resume Overview

Companies Worked For:

  • TAQUIZA
  • Walgreens
  • Denny's

School Attended

  • Miami Dade College
  • G. Holmes Braddock Senior High School

Job Titles Held:

  • Shift Supervisor
  • Supervisor
  • Head Waiter and Line Cook

Degrees

  • Some College (No Degree) , Accounting And Business Management
    GED Mar 2017
    Servsafe , Food Service May 2017

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