Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Positive and upbeat team leader with solid background in commercial environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.
Skilled Shift Supervisor bringing his experience as a team leader and deep knowledge of service operations. Proficient in setting goals, training new employees and monitoring performance.
Adept at delivering outstanding service and hospitality while developing guest loyalty.
Skills
Customer-oriented
Experienced in kitchen operations
Safety awareness
Cash handling ability
Organization
Relationship development
Team management
Process improvement
Problem resolution
Project organization
Communications
Security systems
Planning and coordination
Supervision
Inventory management
Customer service
Experience
Shift Supervisor, 02/2020 to Current Caci International Inc. – Mcguire Air Force Base, NJ,
Cataloged daily production and documented materials use in health standards to keep supervision informed of activities.
Assisted store management with meeting standards of service and quality in daily operations.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Patrolled work areas every day to inspect operations, identify concerns and implement corrective actions.
Assisted the general manager during assigned periods and trained over new team members.
Utilized security, safety and loss prevention strategies during shifts.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with health standard guidelines to keep products within tight tolerances.
Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
Collaborated with team members to improve performance and implement training updates.
Answered and resolved customer questions and concerns.
Completed opening and closing duties to facilitate business operations.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Established solid working relationships with peers, general managers through effective communication and hard working skills.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Supervisor, 07/2019 to 02/2020 Orgill – Loveland, CO,
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Maintained high level of morale and team-work on store floor through frequent communication with the employees.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Head Waiter and Line Cook, 05/2018 to 06/2019 Denny's – City, STATE,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Partnered with team members to efficiently serve food and beverages.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Answered phones politely and promptly, accurately recording and confirming reservations.
Calculated charges, issued table checks and collected payments from customers.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Prepared salads and appetizers to back up kitchen staff.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Managed closing duties, including restocking items and reconciling cash drawer.
Education and Training
: Accounting And Business Management, Expected in Miami Dade College - Miami, FL GPA:
GED: , Expected in 03/2017 G. Holmes Braddock Senior High School - Miami, FL GPA:
Servsafe: Food Service, Expected in 05/2017 Miami Dade College - Miami, FL GPA:
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