Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Summary
Positive and upbeat team leader with solid background in commercial environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.
Skilled Shift Supervisor bringing his experience as a team leader and deep knowledge of service operations. Proficient in setting goals, training new employees and monitoring performance.
Adept at delivering outstanding service and hospitality while developing guest loyalty.
Skills
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Experience
Shift SupervisorFeb 2020 to Current
Caci International Inc. － Mcguire Air Force Base , NJ
Caci International Inc. － Mcguire Air Force Base , NJ
- Cataloged daily production and documented materials use in health standards to keep supervision informed of activities.
- Assisted store management with meeting standards of service and quality in daily operations.
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
- Patrolled work areas every day to inspect operations, identify concerns and implement corrective actions.
- Assisted the general manager during assigned periods and trained over new team members.
- Utilized security, safety and loss prevention strategies during shifts.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with health standard guidelines to keep products within tight tolerances.
- Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
- Collaborated with team members to improve performance and implement training updates.
- Answered and resolved customer questions and concerns.
- Completed opening and closing duties to facilitate business operations.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Established solid working relationships with peers, general managers through effective communication and hard working skills.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
SupervisorJul 2019 to Feb 2020
Orgill － Loveland , CO
Orgill － Loveland , CO
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Maintained high level of morale and team-work on store floor through frequent communication with the employees.
- Assessed employees'strengths and delegated tasks based upon expertise and knowledge.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Head Waiter and Line CookMay 2018 to Jun 2019
Denny's － City , STATE
Denny's － City , STATE
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Partnered with team members to efficiently serve food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Prepared salads and appetizers to back up kitchen staff.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Managed closing duties, including restocking items and reconciling cash drawer.
Education and Training
Some College (No Degree), Accounting And Business ManagementMiami Dade College － City, State
GEDMar 2017G. Holmes Braddock Senior High School － City, State
Servsafe, Food ServiceMay 2017Miami Dade College － City, State
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Resume Overview
School Attended
- Miami Dade College
- G. Holmes Braddock Senior High School
Job Titles Held:
- Shift Supervisor
- Supervisor
- Head Waiter and Line Cook
Degrees
- Some College (No Degree) , Accounting And Business Management
GED Mar 2017
Servsafe , Food Service May 2017
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