Reliable Shift Supervisor bringing 15 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Attentive professional brings strong background as Shift Leader for retail organization. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Skills
Customer-oriented
Safety awareness
Cash handling ability
Client support
Issue resolution
Team Supervision
Continuous improvements
Contract review and recommendations
Multidisciplinary collaboration
Incidents management
Financial and cash flow analyses
Staff retention
Systems implementation
Quality assurance controls
Performance reporting
Multi-unit operations management
Experience
08/2017 to Current
Shift SupervisorCaci International Inc. – Naperville, IL,
Completed opening and closing duties to facilitate business operations.
Employed security and loss prevention strategies during shift.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Resolved customer complaints and reported issues to senior management.
Assisted upper management with daily operations to meet standards of service and quality.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Evaluated operational records and made scheduling adjustments to maximize productivity.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Generated reports to assess performance and adjusted workflows to realign with targets.
08/2005 to 06/2017
Permanent Substitute TeacherVertex Education – Casa Grande, AZ,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Requested as substitute teacher based on excellent referrals and trusted performance.
Engaged students in discussions to promote interest and drive learning.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Helped students build learning and study skills to achieve educational goals.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Managed high school classrooms during teacher absences.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Reported problem students to principal to maintain control of classroom.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Assigned homework to students based on curricula and modified based on daily progress.
Promoted learning by leveraging traditional and modern instructional strategies.
Documented student growth, development and understanding using outlined grading procedures and assessment strategies.
Proctored standardized tests by adhering to strict requirements while completing student records.
Created lesson plans to address requirements of state curriculum.
Built and strengthened positive relationships with students, parents and teaching staff.
Delivered academic assistance to students and study aids to improve course material comprehension.
Facilitated activities and discussions to improve retention of course concepts.
Led group sessions to reinforce concepts and applications of course content.
Coordinated and provided leadership for supplemental sessions.
Maintained strong knowledge of course requirements and school policies.
Recorded attendance data to report to program managers.
Matched instructional strategies with students' developmental levels to boost learning.
Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
Used diverse technologies to help students grasp materials and enhance overall education.
Designed handouts and artifacts to help students improve understanding of course content.
Administered quizzes and tests and documented grades to support accurate record-keeping.
Implemented group facilitation and learning strategies to enhance learning during SI sessions.
Kept detailed records of student progress, attendance and assignments in [Software].
Constructed planning sheet for each session and submitted o academic center.
Maintained confidentiality of participants in SI program and secured all data collected.
Used [Software] to organize lesson plans for long-term interim assignments.
Followed SI instructions, procedures and policies set by academic success center SI program.
Taught students during teacher absences and kept up with lesson plans and student assignments.
11/2007 to 11/2016
Customer Service AssociateCubesmart – Tempe, AZ,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld strict quality control policies and procedures during customer interactions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
Education and Training
Expected in 12/2009
Bachelor of Arts: Business Administration And Management American InterContinental University - Schaumburg, IL GPA:
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