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Shift Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive and upbeat Sales Associate with solid background in customer service environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. A dedicated Sales Associate offering 5 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills
  • Labor and food cost control
  • Customer-oriented
  • Cash handling ability
  • Hiring and training
  • Team supervision
  • Issue resolution
  • Credit card payment processing
  • High-energy attitude
  • Adaptive team player
  • Courteous demeanor
  • Store maintenance
  • Stockroom procedures
  • POS systems
  • Cash register operation
  • Payment processing
  • ID verification
  • Loss prevention
  • Liquor regulations and compliance
  • Customer assistance
  • Knowledge of wine and spirits
  • Coin counting
  • Scanner operations
  • Product recommendations
  • Cash drawer balancing
  • Credit and cash transactions
  • Staff mentoring
  • Customer order recording
  • Merchandise restocking
  • Food safety understanding
  • Price memorization
  • Menu memorization
  • Special dietary requirements
  • High-volume dining
  • Effective customer upselling
  • Multitasking

Experience
09/2018 to Current Shift Supervisor Caci International Inc. | New Haven, CT,
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Performed minor maintenance and repairs on [Type] equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Checked temperatures of freezers, refrigerators and heating equipment on a daily basis.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
07/2017 to 08/2018 Server Taher, Inc. | Tomahawk, WI,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Calculated charges, issued table checks and collected payments from customers.
01/2016 to 02/2017 Receptionist Standardaero | Hillsboro, OH,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Coordinated and communicated with several clients daily to gather pertinent information.
  • Checked documents for proper formatting, grammar and spelling.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
01/2015 to 12/2015 Cashier/Tasker Ulta Beauty | City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Expected in 06/2014 High School Diploma | Reagan High School, San Antonio, TX GPA:
Expected in 05/2019 Associate of Arts | San Antonio College, San Antonio, TX GPA:
Expected in | Psychology University Of Texas, SA, San Antonio, TX GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Reagan High School
  • San Antonio College
  • University Of Texas, SA
Job Titles Held:
  • Shift Supervisor
  • Server
  • Receptionist
  • Cashier/Tasker
Degrees
  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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