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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Administrative/Security professional with over 25 years of proven experience and detailed knowledge in a supervisory and/or management capacity. Areas of expertise includes, critical thinking, as well as, the ability to prioritize tasks and to carry out responsibilities accurately and

the conducting field investigations, developing incident reports, observing and reporting criminal activities, maintaining accurate records, with limited supervision. and helping others.

Skills
  • Time management skills
  • Excellent communication (Written and Oral)
  • Attention to Detail
  • Critical Thinking Skills
  • Excellent Listening Skills
  • Team Leadership Skills
  • Organizational Skills
  • Excellent Customer Service Skills
  • Excellent Troubleshooting Skills
  • Goal-oriented
Experience
Walden SecurityAtlanta, GeorgiaShift Supervisor12/2019 to Current
  • Managed all daily activities and security procedures and protocols for the company.
  • Supervised property entrances and exits and monitored employee safety.
  • Developed and implemented training methods to promote improved officer performance.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Controlled all physical and security technology programs, including CCTV, access control, security lighting, and gate systems.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Reported daily activities, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorized persons.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
AT&TChamblee, GeorgiaTechnician III08/2015 to 12/2019
  • Install and provision fiber optic ONT (Optical Network Terminal) for residential and commercial customers.
  • Install router/modem for data services, set top box for Video services, and verify connectivity.
  • Perform all work in accordance to AT&T requirements and standard.
  • Place fiber and copper drop lines and terminate ends for buried and Aerial services.
  • Wired the interior and exterior of residential homes and apartments with fiber optic, RG5, and RG6 cable to provide a cable signal throughout the home or business.
  • Connected cable boxes, computers and other electronic devices to function properly with [AT&T] system.
  • Install wall jacks with cat5 and cat6 punch down connections and Branded jacks for phone connections as well as Ethernet jacks for Internet connections.
  • Install NID (Network Interface Devices) to the houses and businesses to bring copper-based services into the premise.
  • Terminate and test cables on patch panels, jacks, and 66Blocks.
  • Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Performed diagnostics, troubleshooting and evaluations on AT&T equipment.
  • Organized, scheduled and assigned production work.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.
  • Inspected and repaired program systems and components.
  • Set up and verified functionality and availability of safety equipment.
  • Installed and maintained control systems and other technical components to complete equipment installations.
Chenega Asset ProtectionAtlanta, GAShift Supervisor01/2003 to 08/2015
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Developed and implemented training methods to promote improved officer performance.
  • Performed bi-weekly payroll, set schedules and dealt with rule infractions.
  • Completed investigations of security incidents and wrote reports for the permanent record.
  • Trained new security officers on safety protocols and company standards.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Trained 40 employees in effective work procedures and performance strategies to optimize operations.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
Education and Training
Associate of Arts:Information Technology/Networking Engineer2021University Of Phoenix, Atlanta, GA
Activities and Honors

The National Society of Collegiate Scholars (NSCS)

The National Society of Leadership and Success (NSLS)

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Resume Overview

Companies Worked For:

  • Walden Security
  • AT&T
  • Chenega Asset Protection

School Attended

  • University Of Phoenix

Job Titles Held:

  • Shift Supervisor
  • Technician III

Degrees

  • Associate of Arts : Information Technology/Networking Engineer 2021

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