Driven, motivational individual working in corporate industry since I was 15 years old. I am dedicated to providing customer service and quality treatment to anybody and everybody. I am enthusiastic and strive to show positive leadership approaches that inspire others.
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- Communication skills and help the store run efficiently throughout morning and afternoon rushes.
- Completed ADP (Accelerated Development Program, 8 weeks) for Assistant Manager that consisted of: designed schedules, learned the hiring process, held interviews, gave “first sips” -first introduction to the world of Starbucks-, set up community tasks and organizations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Regulated pricing, inventory count and supply during shift hours.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments, and issue receipts.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Served individually made coffee drinks to over numerous customers daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Memorized ingredients and recipes for over one hundred specialty drinks.
Attended 2015-2017, transferred after spring semester of 2017.
- Graduated with 3.47 GPA
- Member of Psi Chi Honor Society, 2019.
- Member of American Psychological Association, 2019.
- Dean's List Spring and Fall of my senior year, 2019.
Extra Curricular Activities:
I was in a Directed Independent Study lab for Psychology. My duration in the lab was for 2.5 years from sophomore to senior year. The lab consisted of 8-10 hours every week, a group book reading and conversation, and weekly discussions of related research articles. In addition, I coded data, ran experiments, went out to volunteer sites to get data from participants, and published research articles.
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School Attended
- University of North Carolina At Asheville
- University of North Carolina At Wilmington
Job Titles Held:
- Shift Supervisor
- Customer Service Specialist
- Waitress
- Barista
Degrees
- No Degree
- Bachelor of Arts
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