Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Driven, motivational individual working in corporate industry since I was 15 years old. I am dedicated to providing customer service and quality treatment to anybody and everybody. I am enthusiastic and strive to show positive leadership approaches that inspire others.

  • Staff Scheduling
  • Operations management
  • Strategic Planning
  • Project Management
  • Conflict resolution techniques
  • Inventory control and record keeping
  • Training & Development
  • Teamwork
  • Customer Service
  • Detail-oriented
  • Interpersonal Communication
  • Accepts direction and coaching graciously
  • Compassion
  • Adaptability
  • Leadership
  • Organization and Time management
Work History
04/2018 to Current Shift Supervisor Campbells | Florissant, MO,
  • Communication skills and help the store run efficiently throughout morning and afternoon rushes.
  • Completed ADP (Accelerated Development Program, 8 weeks) for Assistant Manager that consisted of: designed schedules, learned the hiring process, held interviews, gave “first sips” -first introduction to the world of Starbucks-, set up community tasks and organizations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Regulated pricing, inventory count and supply during shift hours.
09/2016 to 04/2018 Customer Service Specialist Professional Physical Therapy | Coram, NY,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
06/2015 to 08/2018 Waitress Regal Cinemas Corporation | Nitro, WV,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
04/2012 to 05/2015 Barista Hilton Grand Vacations | Hilton Head Island, SC,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Served individually made coffee drinks to over numerous customers daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Complied with standards for merchandising, stocking and storing product.
  • Memorized ingredients and recipes for over one hundred specialty drinks.
Expected in No Degree | Chemistry University of North Carolina At Asheville, Asheville, NC GPA:

Attended 2015-2017, transferred after spring semester of 2017.

Expected in 12/2019 Bachelor of Arts | Psychology University of North Carolina At Wilmington, Wilmington, NC GPA:
  • Graduated with 3.47 GPA
  • Member of Psi Chi Honor Society, 2019.
  • Member of American Psychological Association, 2019.
  • Dean's List Spring and Fall of my senior year, 2019.

Extra Curricular Activities:

I was in a Directed Independent Study lab for Psychology. My duration in the lab was for 2.5 years from sophomore to senior year. The lab consisted of 8-10 hours every week, a group book reading and conversation, and weekly discussions of related research articles. In addition, I coded data, ran experiments, went out to volunteer sites to get data from participants, and published research articles.

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School Attended

  • University of North Carolina At Asheville
  • University of North Carolina At Wilmington

Job Titles Held:

  • Shift Supervisor
  • Customer Service Specialist
  • Waitress
  • Barista


  • No Degree
  • Bachelor of Arts

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