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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Experience
Shift Supervisor, 04/2018 to 02/2019
Campbells – League City , TX
  • Assigned tasks to employees.
  • Oversaw opening and closing of store.
  • Monitored employee work habits and made sure tasks were completed in a timely fashion.
  • Kept work area clean and organized.
  • Welcomed customers in a retail setting.
  • Addressed and resolved customer complaints.
  • Responded quickly and practically to emergencies, crises, or unexpected problems during the shift.
  • Ensured that customers are satisfied and find what they are looking for.
  • Restocked merchandise.
  • Took and handled store inventory.
  • Counted out registers at shift's end and handled cash deposits and safe counting.
  • Ensured that inventory was accounted for.
Cashier, 02/2009 to 09/2009
Mohegan Sun – Uncasville , CT
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered questions regarding store and products.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance cleaning while providing excellent customer service.
  • Assisted customers with store and product complaints.
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Directed calls to appropriate individuals and departments.
  • Accurately balanced cash drawer after every shift.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Customer Service Representative, 02/1995 to 10/2008
Penske Automotive Group – Ontario , CA
  • Interacted with customers and retail buyers to expedite orders.
  • Provided daily support as company's customer service representative.
  • Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed quality communication, customer support and product representation for each client.
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Accurately balanced cash drawer after every shift.
  • Provided and elevated customer experience to generate clientele.
Education
Bachelor's: Psychology, 2017
Capella University
Associates Degree: Business Management, 2012
Art of Business University Of Phoenix
Summary
Motivated customer service representative with over 15+ years retail and customer service experience in a past-paced environment. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 15+ years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly sales associate with over 15 years experience working in diverse retail and customer service environments. #readytowork Authorized to work in the US for any employer
Highlights
  • Microsoft
  • Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Multi-Task
  • Management
  • Proof Reading, Reading Comprehension
  • Type [50] WPM (5 years)
  • Retail Sales
  • Customer Service
  • Data Entry
  • Assessments
  • Customer Focus & Orientation — Highly Proficient
  • September 2019
  • Responding to customer situations with sensitivity.
  • Full results: https://share.indeedassessments.com/share_assignment/gdtfzqi1xrhsqflj
  • Supervisory Skills: Interpersonal Skills — Highly Proficient
  • September 2019
  • Maintaining productive team relationships by identifying conflict and settling disputes.
  • Full results: https://share.indeedassessments.com/share_assignment/zp6w4tzlu5zlf1zj
  • Customer Focus & Orientation — Highly Proficient
  • February 2020
  • Responding to customer situations with sensitivity.
  • Full results: https://share.indeedassessments.com/share_to_profile/
  • D4c1e520c8eb963e8f7e8f7e998bb329eed53dc074545cb7
  • Accounting Skills: Bookkeeping — Completed
  • September 2019
  • Calculating and determining the accuracy of financial data.
  • Full results: https://share.indeedassessments.com/
  • Share_to_profile/97e6bc4b5c34722f2359a08eed54ed3c
  • Sales: Influence & Negotiation — Proficient
  • April 2020
  • Persuading reluctant customers to buy products or services, and influencing and negotiating with
  • Customers to meet sales goals.
  • Full results: https://share.indeedassessments.com/share_to_profile/
  • A4cb1c5c9d3cf5c24cdc6b5c3ba3647aeed53dc074545cb7
  • Project Management Skills: Time Management — Familiar
  • April 2020
  • Prioritizing and allocating time to effectively achieve project deliverables.
  • Full results: https://share.indeedassessments.com/
  • Share_to_profile/1e8e5f07366538b6a52d9b623cc1d8a1eed53dc074545cb7
  • General Manager (Hospitality) — Proficient
  • April 2020
  • Solving group scheduling problems and reading and interpreting P&L statements.
  • Full results: https://share.indeedassessments.com/share_to_profile/
  • E1af4df7f941731711a6a1578c8dbe5deed53dc074545cb7
  • Composing & Sorting Email with Gmail — Proficient
  • April 2020
  • Accounting, Abc9, Administrative, Ba, Bc4, Bookkeeping, Budgets, Budgeting, Business Analyst, C8, C9, C, C1, C3, C5, C7, Cashier, Cd, Closing, Com, Excellent communication, Interpersonal Skills, Credit, Critical Thinking, Clientele, Clients, Client, Client relations, Excellent customer service, Customer Service, Customer support, Data Collection, Data Entry, Dc, Documentation, E-mail, Email, Fashion, Fax, Filling, Financial, Focus, General Manager, Inventory, Invoicing, Leadership Skills, Legal, Letters, Litigation, Logic, Managing, Microsoft, Excel, Mail, Microsoft Office Suite, 97, Microsoft Outlook, Microsoft PowerPoint, MS Windows, Microsoft Word, Negotiation, Negotiating, Internet research, Db, Strong organizational skills, Organizing, Organizational, Policies, Pricing, Problem solver, Project Management, Proof Reading, Quality, Fast Learner, Reading, Retail, Retail Sales, Sales, Scheduling, Search Engine Optimization, Shipping, Strategy, Supervisory Skills, Supervisor, Telecommunication, Telephone, Time Management, Type, Website
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Resume Overview

School Attended

  • Capella University
  • Art of Business University Of Phoenix

Job Titles Held:

  • Shift Supervisor
  • Cashier
  • Customer Service Representative

Degrees

  • Bachelor's : Psychology , 2017
    Associates Degree : Business Management , 2012

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