Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Team Supervision
Quality assurance controls
Workforce training
Labor and food cost control
Cash handling ability
Safety awareness
Experience
Shift Supervisor, 10/2017 to Current Coffee And Bagel Brands – Fairlawn, OH,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Supervised, trained and guided team by coaching on daily activities.
Communicated daily schedule and delegated work to employees.
Enforced rules and procedures for accuracy, efficiency and safety.
Monitored daily operations for quality and adherence to work order specifications.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
Coordinated efficient line changeovers to meet standards and maximize uptime.
Food Preparation Worker, 06/2016 to 12/2016 Davis Joint Unified School District – Davis, CA,
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
Packaged and stored food products appropriately for proper handling and preservation.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with cake and deli orders.
Employed knowledge of cutlery and culinary tools to prepare foods.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Pizza Maker, 01/2016 to 06/2021 Holiday Inn Club Vacations – Clarkesville, GA,
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Kept customer and food preparation areas clean and well-organized.
Organized food preparation stations and regularly replenished supplies.
Kept stations stocked and ready for use to maximize productivity.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Took precautions to avoid cross-contamination between food items.
Assisted customers, including answering questions and preparing orders.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Informed customers of delayed food items and offered estimated times to fill orders.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Communicated with customer to provide menu offering details and assist with decision-making.
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Cook, 03/2015 to 09/2015 Buckner International – Houston, TX,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Precooked garnishes for later use to top off fresh dishes.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Education and Training
High School Diploma: , Expected in Jordan High School - Jordan, MN, GPA:
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