shift supervisor resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Positive and upbeat team leader with solid background in all work environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.

Adept at delivering outstanding service and hospitality while developing guest loyalty.

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Labor and food cost control
  • Customer-oriented
  • Hiring and training
  • Cash handling ability
  • Customer service
  • Team building
  • Team management
  • Relationship development
  • Problem resolution
  • Supervision
  • First Aid/CPR
Education and Training
Georgetown Charter Academy Jarrell , TX Expected in 05/2015 High School Diploma : - GPA :
  • Ranked in Top 2 of class
Coffee And Bagel Brands - Shift Supervisor
Glen Ellyn, IL, 01/2019 - Current
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Answered and resolved customer questions and concerns.
  • Resolved customer complaints and reported issues to senior management.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Completed opening and closing duties to facilitate business operations.
Volunteers Of America - Server
Hayward, CA, 01/2018 - 01/2019
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Common Spirit - Cafeteria Worker
Chandler, AZ, 10/2017 - 01/2018
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Organized and prepared ingredients for batch cooking.
  • Monitored use of condiments, utensils, and beverages and restocked as needed.
  • Utilized safe and efficient methods for operating equipment.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.

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Resume Overview

School Attended

  • Georgetown Charter Academy

Job Titles Held:

  • Shift Supervisor
  • Server
  • Cafeteria Worker


  • High School Diploma

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