Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Professional Summary
Talented Shift Supervisor bringing five years' experience as a team leader and deep knowledge of Federal, State and, local law enforcement operations. Proficient in setting goals, training new employees and monitoring performance.
Skills
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Work History
Sep 2019 - CurrentPhiladelphia , PA
Shift Supervisor / Help Usa
Consulted with HR teams to identify and onboard optimal candidates for leadership positions.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Supported Project Manager to enforce regulations, laws and established policies throughout operational stages.
- Measured team performance and reported metrics to leadership team members.
- Identified individual employee's unique work styles and adapted management methods.
- Acted as a stand in for the site Project Manager when needed.
May 2017 - Aug 2019Mebane , NC
Security Officer / Cone Health
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Monitored and authorized entrance and departure of two hundred employees and visitors on a daily basis.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Authorized entrance papers and granted or denied entrance to building.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Jun 2015 - May 2017City , STATE
Certified Protection Officer / G4S Secure Solutions
- Determined causes of fires and preventative efforts for future. Serviced fire extinguishers and building suppression systems on regular schedule to maintain occupant and structural safety. Proved successful working within tight deadlines and fast-paced atmosphere. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Maintained excellent attendance record, consistently arriving to work on time. Identified issues, analyzed information and provided solutions to problems. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Dispatched officers to emergency situations.
Mar 2013 - Nov 2014City , STATE
Volunteer Latent Fingerprint Examiner / Colorado Springs Police Department
- Served customers in a friendly, efficient manner following outlined steps of service. Maintained excellent attendance record, consistently arriving to work on time. Actively listened to customers' requests, confirming full understanding before addressing concerns. Drove operational improvements which resulted in savings and improved profit margins. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Monitored all company inventory to ensure stock levels and databases were updated. Conducted fingerprinting for non-criminal purposes.
Education
Feb 2017City, State
Bachelor's Degree in Criminal Justice And Forensic SciencesAshford University
Nov 2013City, State
Associate Degree in Criminal JusticeUniversity Of Phoenix
Accomplishments
- Supervised team of twelve staff members at a time. Operated as stand in Project Manager when needed. Created weekly scheduled and reduced employee staffing issues. Collaborated with the Safety and Training Director in the development of lockdown procedures, as well as, custom standard operating procedures for all of security at the client's site. Documented and resolved drug related infractions on the client's property, which led to a reduction in drug sales, distribution and usage on the client's property.
Affiliations
Sigma Epsilon Kappa.
Omega Rho Lambda Ypsilon.
Alpha Sigma Lambda.
Ashford University Alumni Association.
University of Phoenix Alumni Association.
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Resume Overview
School Attended
- Ashford University
- University Of Phoenix
Job Titles Held:
- Shift Supervisor
- Security Officer
- Certified Protection Officer
- Volunteer Latent Fingerprint Examiner
Degrees
- Bachelor's Degree in Criminal Justice And Forensic Sciences
Associate Degree in Criminal Justice
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