Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Talented Shift Supervisor bringing five years' experience as a team leader and deep knowledge of Federal, State and, local law enforcement operations. Proficient in setting goals, training new employees and monitoring performance.
Skills
Safety Understanding
Inventory control and record keeping
Negotiation
Business administration
Staff Scheduling
Conflict resolution techniques
Operations management
Document management
Strategic Planning
Business Development
Staff Management
Work History
Shift Supervisor, 09/2019 to Current Help Usa – Philadelphia, PA,
Consulted with HR teams to identify and onboard optimal candidates for leadership positions.
Responded to and resolved customer questions and concerns.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Supported Project Manager to enforce regulations, laws and established policies throughout operational stages.
Measured team performance and reported metrics to leadership team members.
Identified individual employee's unique work styles and adapted management methods.
Acted as a stand in for the site Project Manager when needed.
Security Officer, 05/2017 to 08/2019 Cone Health – Mebane, NC,
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Monitored and authorized entrance and departure of two hundred employees and visitors on a daily basis.
Guided periodic property safety inspections and oversaw remedial action for potential hazards. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Authorized entrance papers and granted or denied entrance to building.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Certified Protection Officer, 06/2015 to 05/2017 G4S Secure Solutions – City, STATE,
Determined causes of fires and preventative efforts for future. Serviced fire extinguishers and building suppression systems on regular schedule to maintain occupant and structural safety. Proved successful working within tight deadlines and fast-paced atmosphere. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Maintained excellent attendance record, consistently arriving to work on time. Identified issues, analyzed information and provided solutions to problems. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Dispatched officers to emergency situations.
Volunteer Latent Fingerprint Examiner, 03/2013 to 11/2014 Colorado Springs Police Department – City, STATE,
Served customers in a friendly, efficient manner following outlined steps of service. Maintained excellent attendance record, consistently arriving to work on time. Actively listened to customers' requests, confirming full understanding before addressing concerns. Drove operational improvements which resulted in savings and improved profit margins. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Monitored all company inventory to ensure stock levels and databases were updated. Conducted fingerprinting for non-criminal purposes.
Education
Bachelor’s Degree : Criminal Justice And Forensic Sciences, Expected in 02/2017 Ashford University - San Diego, CA GPA:
Associate Degree: Criminal Justice, Expected in 11/2013 University Of Phoenix - Tempe, AZ GPA:
Accomplishments
Supervised team of twelve staff members at a time. Operated as stand in Project Manager when needed. Created weekly scheduled and reduced employee staffing issues. Collaborated with the Safety and Training Director in the development of lockdown procedures, as well as, custom standard operating procedures for all of security at the client’s site. Documented and resolved drug related infractions on the client’s property, which led to a reduction in drug sales, distribution and usage on the client’s property.
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