Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Advanced Site Manager offering over the years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

  • Microsoft Office
  • Leadership
  • Basic math
  • Reading comprehension
  • Data management
  • Good listening skills
  • Clerical
  • Customer service
  • Self-motivated professional
  • Planning and Coordination
  • Flexible & Adaptable
  • Interpersonal Communication
  • Excellent work ethic
  • Collaboration
  • First Aid/CPR
  • Good telephone etiquette
  • Detail-oriented
  • Shipping and Receiving
  • Teamwork
  • Product Knowledge
  • Product Delivery
  • Organization
  • Equipment monitoring
  • Order picking and processing
  • Warehouse environment safety
  • Logistics
  • Warehouse Logistics
  • Safety and compliance
  • DOT Regulations
Work History
11/2021 to Current Operations Manager Marsden Holding Llc | Davenport, IA,
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Supervised contractor work processes and adherence to project schedule.
  • Verified completed projects met approved time, quality and cost estimates.
  • Created weekly and monthly reports and presentations for management team.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Developed training manual and on-the-job training programs for procurement, food preparation and sanitation.
  • Devised processes to boost long-term business success and increase profit levels.
  • Monitored, coached and supervised team of 20 employees in 2021.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Inspected cleanliness of common areas and offices.
  • Scheduled vendor and service companies for various types of operations.
  • Interviewed, hired and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Trained managers of each department in safety protocols and procedures.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Oversaw all daily office operations and equipment maintenance.
  • Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety and compliance.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed shift reports to understand current numbers and trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Eased team transitions and new employee orientation through effective training and development.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
08/2021 to 11/2021 Shift Supervisor Olin Corporation | Plaquemine, LA,
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Responded to and resolved customer questions and concerns.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Enforced company policies and regulations with employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Regulated inventory count and supply during shift hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
01/2020 to 07/2021 Shift Assistant Eegee's | Tucson, AZ,
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enforced safety rules and reported or remove safety hazards.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
03/2019 to 01/2020 Associate/Ambassador Amazon, DCN1 | City, STATE,
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50-75 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Performed inventory control, such as counting and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated PC and RF-based computer systems for inventory management.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Compared received packages against shipping documents.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Worked safely around moving machinery.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Coordinated warehouse organization scheme and product placements.
12/2018 to 01/2019 Driver Helper United Parcel Service, UPS | City, STATE,
  • Prevented damage to packages and products by correctly securing loads.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Loaded products or packages onto trucks and organized items according to preset sorting procedures.
  • Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
  • Displayed very good communication and customer service skills.
  • Completed required product or package delivery documentation.
  • Used wireless radio frequency systems to communication devices to communicate with colleagues.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
  • Secured products on truck with use of straps, load bars and bulkhead attachment points.
Expected in GED | Anderson High School, Cincinnati, OH GPA:
  • Graduated with 3.7 GPA

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School Attended

  • Anderson High School

Job Titles Held:

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  • GED

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