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Responsible and reliable Shift Leader with three years in retail/customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursues challenging new role and offers customer service expertise combined with quality-focused mindset.
- Cash handling expertise
- Financial Management
- Staff Management
- Inventory control and record keeping
- Project Management
- Conflict resolution techniques
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- Safety understanding
- Strategic planning
- Fast paced
- Time management
- Excellent customer service
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Shift Supervisor, 10/2018 to Current
Olin Corporation – Roberta, GA,
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Developed and enhanced job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Mililani Restaurant Crew Member, 06/2018 to 09/2018
Mililani Restaurant – City, STATE,
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Little Caesars Crew Member, 06/2017 to 08/2017
Little Caesars Pizza – City, STATE,
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked front counter, drive-thru and other areas as needed.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
High School Diploma: , Expected in 05/2018
Mililani High School - Mililani Town, HI
GPA:
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