Responsible and reliable Shift Leader with three years in retail/customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursues challenging new role and offers customer service expertise combined with quality-focused mindset.
Skills
Cash handling expertise
Financial Management
Staff Management
Inventory control and record keeping
Project Management
Conflict resolution techniques
Safety understanding
Strategic planning
Fast paced
Time management
Excellent customer service
Work History
Shift Supervisor, 10/2018 to Current Olin Corporation – Roberta, GA,
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Completed store opening and closing procedures, including setting up registers and checking products.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied security, safety and loss prevention strategies during shifts.
Developed and enhanced job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Regulated pricing, inventory count and supply during shift hours.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Trained new employees and delegated daily tasks and responsibilities.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Identified team weak points and implemented corrective actions to resolve concerns.
Mililani Restaurant Crew Member, 06/2018 to 09/2018 Mililani Restaurant – City, STATE,
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Took orders, prepared meals and collected payments.
Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
Resolved customer complaints to patron satisfaction, resulting in repeat business.
Became familiar with products to answer questions and make suggestions.
Collaborated with team members to complete orders.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment and utensils clean and sanitary.
Worked well with teammates and accepted coaching from management team.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Little Caesars Crew Member, 06/2017 to 08/2017 Little Caesars Pizza – City, STATE,
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Became familiar with products to answer questions and make suggestions.
Collaborated with team members to complete orders.
Kept food preparation area, equipment and utensils clean and sanitary.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked front counter, drive-thru and other areas as needed.
Prepared products following restaurant, health, and safety standards and procedures.
Worked well with teammates and accepted coaching from management team.
Education
High School Diploma: , Expected in 05/2018 Mililani High School - Mililani Town, HI GPA:
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