Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Professional Summary
Energetic team leader with solid record of accomplishment in Stressful settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Motivated Shift Supervisor experienced in A positive environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply years of experience to improve operations.
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Talented Shift Supervisor bringing Over a year of experience as a team leader and deep knowledge of Management operations. Proficient in setting goals, training new employees and monitoring performance.
Skills
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Work History
Shift Supervisor, 02/2019 to 03/2020
Olin Corporation – Lemont , IL
Olin Corporation – Lemont , IL
- Helped store management meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than five employees during 6 months tenure, educating on successful work processes and productivity strategies.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized work areas throughout hours of operation and at close of business.
- Maintained composure and work quality while under stress.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Set overall vision and provided team leadership.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Cashier, 04/2018 to 06/2018
The Tjx Companies, Inc. – Holland , MI
The Tjx Companies, Inc. – Holland , MI
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reviewed and resolved differences between accounting information and cash drawer.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales 50% by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with managers to solve problems and handle customer concerns.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers with special services, account updates and promotional options.
- Educated customers on promotions to enhance sales.
Guest Experience Associate, 08/2017 to 12/2017
Oklahoma City Thunder – Oklahoma City , OK
Oklahoma City Thunder – Oklahoma City , OK
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Increased customer satisfaction by resolving Customer service issues.
- Handled many calls to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved customer service problems, improved operations and provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cleaned and organized store, including checkout desk and displays.
- Maintained company's visual merchandise standards through general housekeeping, including sanitation and restocking utensils .
- Directly worked with hundreds of customers per shift to build relationships and increase customer satisfaction ratings 100%.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Provided strong service to customers, increasing customer loyalty 100%.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma : Health Sciences, 05/2017
Monterey Trail High School - City, State
Monterey Trail High School - City, State
Sacramento City College - City, State
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Resume Overview
School Attended
- Monterey Trail High School
- Sacramento City College
Job Titles Held:
- Shift Supervisor
- Cashier
- Guest Experience Associate
Degrees
- High School Diploma : Health Sciences , 05/2017
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