Motivated Shift Supervisor experienced in a variety of environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 5 years of experience to improve operations. Responsible and reliable Shift Leader with 3 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Skills
Conflict resolution techniques
Inventory control and record keeping
Financial Management
Strategic planning
Cash handling expertise
Document management
Work History
Shift Supervisor, 07/2020 to Current Paradies Lagardère Travel Retail – Bensenville, IL,
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Helped store management meet standards of service and quality in daily operations.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Applied security, safety and loss prevention strategies during shifts.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Delivered successful training to more than [Number] employees during [Timeframe] tenure, educating on successful work processes and productivity strategies.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Furniture Sales Associate, 06/2019 to 07/2020 Crate And Barrel – Locations: Pittsburgh, PA,
Updated customers on scheduled deliveries of furniture to homes.
Communicated with clients to find and design layout best suited for client needs and location.
Researched furniture materials and suggested pieces to clients based on budget and want.
Followed up with clients after installation and delivery to gauge customer satisfaction.
Maintained detailed files on past transactions and designs for budget and future reference.
Cultivated relationships with vendors and distributors to negotiate best available prices.
Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Displayed past designs and purchases to new clients to assist with creative process.
Cleaning Staff Member, 10/2019 to 01/2020 Performance Food Group – Paris, AR,
Swept floors, removed debris and returned equipment to proper areas at end of each shift.
Used time management and efficient cleaning methods to meet deadlines.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Handled equipment, chemicals and materials properly and with caution.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Emptied trashcans and transported waste to collection areas.
Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Delivered quality customer service to address urgent needs and cleaning requests.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Cashier, 12/2017 to 07/2019 Famous Dave's Of America, Inc. – Flint, MI,
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts: International Studies, Expected in 06/2023 Medaille College - Buffalo, NY GPA:
High School Diploma: , Expected in 06/2019 Riverside Institute of Technology - Buffalo, NY GPA:
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