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Motivated Shift Supervisor experienced in a variety of environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 5 years of experience to improve operations. Responsible and reliable Shift Leader with 3 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
- Conflict resolution techniques
- Inventory control and record keeping
- Financial Management
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- Strategic planning
- Cash handling expertise
- Document management
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Shift Supervisor, 07/2020 to Current
Paradies Lagardère Travel Retail – Bensenville, IL,
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Delivered successful training to more than [Number] employees during [Timeframe] tenure, educating on successful work processes and productivity strategies.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Furniture Sales Associate, 06/2019 to 07/2020
Crate And Barrel – Locations: Pittsburgh, PA,
- Updated customers on scheduled deliveries of furniture to homes.
- Communicated with clients to find and design layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Displayed past designs and purchases to new clients to assist with creative process.
Cleaning Staff Member, 10/2019 to 01/2020
Performance Food Group – Paris, AR,
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Used time management and efficient cleaning methods to meet deadlines.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Handled equipment, chemicals and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Emptied trashcans and transported waste to collection areas.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Cashier, 12/2017 to 07/2019
Famous Dave's Of America, Inc. – Flint, MI,
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Bachelor of Arts: International Studies, Expected in 06/2023
Medaille College - Buffalo, NY
GPA:
High School Diploma: , Expected in 06/2019
Riverside Institute of Technology - Buffalo, NY
GPA:
- Awarded Sherman F. Feyers award.
- Awarded Riverside high school's top writer.
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