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Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Labor and food cost control
Customer-oriented
Cash handling ability
Experienced in multiple operations
Safety awareness
Revenue quotas
Client support
Team Supervision
Staff development
Issue resolution
Contract review and recommendations
Performance reporting
Productivity improvement specialist
Workforce training
Quality assurance controls
Cost reduction and containment
Capital investment planning
Multi-unit operations management
Multidisciplinary collaboration
Financial and cash flow analyses
Process improvement strategies
Business process re-engineering
Continuous improvements
Systems implementation
Incidents management
Hiring and training
Experience
06/2021 to CurrentShift SupervisorParadies Lagardère Travel Retail | Orlando, FL,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Employed security and loss prevention strategies during shift.
Evaluated operational records and made scheduling adjustments to maximize productivity.
Conferred with human resources to recruit, onboard and mentor new team members.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Assisted general manager with operations game plan and company initiatives implementation.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Reviewed applications and resumes and recommended top candidates for interviews.
11/2016 to 07/2021Shift LeaderLuk Inc | Fort Mill, SC,
Delegated tasks to employees and monitored activities and task completion.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Assisted general manager with operations game plan and company initiatives implementation.
Coordinated shift-based inventory receiving, auditing and restocking.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Created training manual for employees to use as reference guide.
Resolved customer complaints and reported issues to senior management.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created and improved daily operational plans, including production schedules and optimizing task flows.
Assisted with performance reviews to identify areas of improvement.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
01/2019 to 08/2020PCAEastern Connecticut Health Network | Ellington, CT,
Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
Planned and prepared meals meeting patients' nutritional requirements.
Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Assisted with patient admissions, discharges and transfers.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Responded to bell or light signal calls to assist patients with needs.
Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Notified senior staff of patient emergencies to optimize outcomes.
08/2013 to 12/2014Sales RepresentativeDmc Atlanta | Norcross, GA,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Prepared and processed contracts and order forms for new and existing customers.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Performed comprehensive market research to expand sales.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Constructed targeted sales presentations to solicit prospects in geographic parameters.
Created successful strategies to develop and expand customer sales.
Pursued new accounts through lead generation, cold calling and advertising referrals.
Demonstrated product features to align with customer needs.
Education and Training
Expected in 04/2009GED | Adult Learning Center, Worcester, MAGPA:
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