Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

  • Customer-oriented
  • Labor and food cost control
  • Safety awareness
  • Cash handling ability
  • Hiring and training
  • Team Supervision
  • Issue resolution
  • Staff development
  • Client support
  • Quality assurance controls
  • Continuous improvements
  • Incidents management
  • Productivity improvement specialist
  • Solutions development
  • Workforce training
04/2021 to Current
Shift Supervisor Planet Fitness Inc. Farmers Branch, TX,

Assisted upper management with daily operations to meet standards of service and quality.

  • Trained 5 employees in effective work procedures and performance strategies to optimize operations.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Led cross-department initiative to launch cost reduction programs which reduced costs 50%.
  • Collaborated with team members to improve performance and implement training updates.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Resolved customer complaints and reported issues to senior management.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
06/2018 to 04/2021
Crew Member Cafe Rio Gilbert, AZ,
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Drove team success by completing assigned task quickly and accurately.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Verified orders and bagged items for easy transport.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Complied with company service standards, including inventory and cash control procedures.
  • Served drinks and prepared specialty beverages.
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Received food orders from individuals and explained offerings.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Monitored and counted food stock and supplies to reorder on time.
12/2016 to 06/2018
Stock and Maintenance The Market Place Co City, STATE,
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
Education and Training
Expected in 05/2006
Swain County High School - Bryson City, NC
Expected in
: Business
South Western Community College - Sylva, NC

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Resume Overview

School Attended

  • Swain County High School
  • South Western Community College

Job Titles Held:

  • Shift Supervisor
  • Crew Member
  • Stock and Maintenance


  • GED

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