Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Customer-oriented
Labor and food cost control
Safety awareness
Cash handling ability
Hiring and training
Team Supervision
Issue resolution
Staff development
Client support
Quality assurance controls
Continuous improvements
Incidents management
Productivity improvement specialist
Solutions development
Workforce training
Experience
04/2021 to Current
Shift SupervisorPlanet Fitness Inc. – Farmers Branch, TX,
Assisted upper management with daily operations to meet standards of service and quality.
Trained 5 employees in effective work procedures and performance strategies to optimize operations.
Created and improved daily operational plans including production schedules and optimizing task flows.
Led cross-department initiative to launch cost reduction programs which reduced costs 50%.
Collaborated with team members to improve performance and implement training updates.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Inspected incoming supplies to conform with materials specifications and quality standards.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Conferred with human resources to recruit, onboard and mentor new team members.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Resolved customer complaints and reported issues to senior management.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
06/2018 to 04/2021
Crew MemberCafe Rio – Gilbert, AZ,
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Remained mindful of workplace safety according to predetermined specifications.
Kept activities moving smoothly by coordinating schedules and personnel.
Observed safety precautions and practices when using heavy machinery and equipment.
Upheld high standards of productivity and quality in all areas of operations.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Drove team success by completing assigned task quickly and accurately.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Verified orders and bagged items for easy transport.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Reviewed contents on food trays to check receiving complete order.
Completed opening, closing and shift change tasks to promote store efficiency.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Complied with company service standards, including inventory and cash control procedures.
Served drinks and prepared specialty beverages.
Organized food items on serving trays and in carry-out packages.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Received food orders from individuals and explained offerings.
Resolved customer concerns and relayed relevant information to supervisor.
Monitored and counted food stock and supplies to reorder on time.
12/2016 to 06/2018
Stock and Maintenance The Market Place Co – City, STATE,
Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
Diagnosed and repaired mechanical issues according to industry standards.
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
Performed general maintenance on machinery and equipment to prevent malfunctions.
Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
Routinely inspected equipment for preventive and emergency maintenance needs.
Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
Education and Training
Expected in 05/2006
GED: Swain County High School - Bryson City, NC GPA:
Expected in
: Business South Western Community College - Sylva, NC GPA:
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