shift supervisor resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Business administration student at Baruch College. Aiming to find a position within the administrative area on a valuable company to increase knowledge, skills and excel value of company through excellent leadership
Skills
Staff Training
Delegation and Supervision
Team player
Customer service
Time management skills
Money handling
Proficient in Microsoft Office
Point-of-sale system operation
Basic math skills
Office administration
Organization skills
Multi-line Telephone Systems
Database administration
Progress documentation
Critical Thinking
Work History
06/2021 to 11/2022Shift Supervisor Ferguson | Obetz, OH,
Supervised daily activities and provided assistance to staff
Address any customers concerns or complaints immediately and effectively
Completed point of sales opening and closing procedures
Promptly respond to over 50 customers' emails to avoid any potential service delay
Maintained confidentiality of information regarding clients and company
Manage high volumes of calls daily
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Created spreadsheets using Microsoft Excel for weekly reporting
Prepare daily deposits
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Enforced company policies and regulations with employees
08/2019 to 03/2020Cashier Krystal | Tunis Historical, GA,
Greet customers and operate cash register efficiently at once
Monitoring status of placed and delivered orders on smart devices
Manage over 50 customer calls per day.
Tallied cash drawer at beginning and end of each work shift.
Helped customers complete purchases, locate items and join reward programs.
Reviewed new promotions and monitored price changes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on sales software system operation.
Addressed customer needs and made product recommendations to increase sales.
Processed customer refunds and exchanges according to established guidelines.
Worked flexible schedule and extra shifts to meet business needs.
09/2018 to 03/2020Direct Support ProfessionalDevereux | Washington, CT,
Provide innovative high-quality service to individuals with intellectual disabilities
Ensure to assist all children and parents
Helped individuals learn new skills
Teach them how to build healthy relationships with others
Constructed cognitively stimulating activities
Monitored progress and documented patient health status changes to keep care team updated
Developed rapport to create safe and trusting environment for care
Provided assistance to staff when needed
Traveled to clients' homes to complete healthcare services and promote continuity of care
Exceeded goals through effective task prioritization and great work ethic
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
09/2015 to 08/2017ReceptionistFidelity Investments | Silverdale, WA,
Managed multiple tasks and met time-sensitive deadlines
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Maintained confidentiality of information regarding clients and company
Answered phone promptly and directed incoming calls to correct offices
Provided clerical support to company employees by copying, faxing and filing documents
Compute basic mathematical calculations.
Confirmed appointments, communicated with clients and updated client records
Restocked supplies and submitted purchase orders to maintain stock levels
Responded to inquiries from callers seeking information
Kept reception area clean and neat to give visitors positive first impression
11/2012 to 08/2015BabysitterBreckenridge Grand Vacations | Breckenridge, CO,
Assisted children with homework assignments and special projects across different subjects.
Communicated positively with children and guardians.
Traveled with families to care for children and allow parents private time.
Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Transported children to and from school, medical appointments and extra-curricular activities.
Established and maintained safe play environment for children.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Promoted language development skills through reading and storytelling.
06/2013 to 08/2014CashierKrystal | Warner Robins, GA,
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Collected and authorized payments of guests.
Welcomed customers and helped determine their needs.
Processed customer refunds and exchanges according to established guidelines.
Greeted customers entering store and responded to customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Managed over 50 customers calls per day
Taught employees fundamentals of register use, merchandise scanning and customer service
Maintain front and back of house clean and need prior customers arrival
Education
Expected in 06/2023 to to BBA | FinanceBaruch College of The City University of New York, New York, NYGPA:
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