Shift Supervisor Resume Example Tim Hortons Cafe And Bake Shop

SHIFT SUPERVISOR

Summary

Hardworking Stylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.

Skills

Efficient and accurate
Multi-line telephone skills
Meticulous and organized
Organization and efficiency
Familiar with relaxers
Braiding, fancy updos, and styling
Innovative hairstyling techniques
Cosmetology principles knowledge
Flexible schedule
Outstanding customer service

Quick learner
Team player
Natural nail-care knowledge
Beauty tool sanitization
Social skills
Manicures and pedicures
Waxing knowledge
Haircutting Knowledge and experience
Color Knowledge and experience

Experience

07/2015 - CurrentShift SupervisorTim Hortons Cafe And Bake Shop | Buffalo, NY

Performed store opening and closing procedures, including setting up registers and checking products.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Answered and resolved customer questions and concerns.
Assisted the general manager during assigned periods and trained over 3 new team members.
Spearheaded transformation of lobby area, increasing production, reducing turnover, eliminating waste and enhancing quality within 8 hours.
Trained over 3 employees over 8 hours in effective work procedures and performance strategies.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with tim hortons guidelines to keep products within tight tolerances.
Created and improved daily work plans for second shift operation, including planning production schedules and optimizing task flows.
Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.
Utilized security, safety and loss prevention strategies during shifts.
Conferred with human resources to identify, on board and mentor new team members.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Collaborated with team members to improve performance and implement training updates.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Assisted store management with meeting standards of service and quality in daily operations.
Completed opening and closing duties to facilitate business operations.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Supervised successful team of 5 team members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Resolved customer complaints and reported issues to senior management.
Established solid working relationships with peers, team members and supervisors through effective communication, team work and leadership skills

11/2011 - 12/2013ReceptionistBac/fitness First | Getzville, NY

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Took accurate messages for staff and management to facilitate open and speedy communication.
Prepared, compiled and filed documents as well as reports presented to various parties.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Kept reception area clean and organized tooffer positive first impression to every visitor.
Entered data in microsoft software to keep records of memberships information.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

08/2003 - 03/2006CashierBurger King | Buffalo, NY

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Education and Training

08/2006GED
Riverside | Buffalo Ny

Expected in 07/2020Certificate of Completion of 1000 Hours: Cosmetology
Continental School of Beauty Culture - West Seneca | West Seneca, NY

Some College (No Degree): Business Administration
ECC North Campus | Williamsville, Ny

Resume Overview

Companies Worked For:

Tim Hortons Cafe And Bake Shop
Bac/fitness First
Burger King

School Attended

Riverside
Continental School of Beauty Culture - West Seneca
ECC North Campus

Job Titles Held:

Shift Supervisor
Receptionist
Cashier

Degrees

08/2006 GED
Expected in 07/2020 Certificate of Completion of 1000 Hours : Cosmetology
Some College (No Degree) : Business Administration

Shift Supervisor Resume Example

Resume Score: 80%

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