Shift Supervisor Resume Example Starbucks

SHIFT SUPERVISOR

Summary

High-energy professional prepared to bring critical-thinking skills and communications knowledge developed over four years of simultaneous university study and professional work to a new work environment. Excellent skills in conflict resolution, management, and written and verbal communication. Detail-oriented with a positive, teachable attitude and strong work ethic.

Skills

Customer Service
Operational Improvement
Project Organization
Communications

Conflict Resolution
Team Management
Writing tutoring
Editing and proofreading

Experience

Shift Supervisor|Starbucks - Marion, IN|08/2018 - Current

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Checked incoming supplies to verify conformance with materials specifications and quality standards.
Collaborated with team members to improve performance and implement training updates.
Assisted store management with meeting standards of service and quality in daily operations.
Answered and resolved customer questions and concerns.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with company guidelines to keep products within tight tolerances.
Motivated team members to complete assigned tasks and perform at high levels.
Resolved conflicts between team members and encouraged individual and interpersonal growth.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Oversaw and performed store opening and closing procedures, including setting up registers and checking products.
Established friendly working relationships with management, fellow supervisors, and employees through effective communication, team building, and conflict resolution skills.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow and minimized customer complaints.
Supervised successful team of up to six employees by communicating expectations consistently, quickly resolving issues and delivering constructive feedback.
Resolved customer complaints and reported issues to senior management.

Charge Scenic Artist|Taylor University Theatre - Upland, IN|01/2017 - 05/2018

Attended departmental meetings, providing feedback to enhance future performance.
Created and communicated agendas at departmental and team meetings.
Explained project plans and distributed work to team members.
Completed four set painting projects per year.
Worked independently and with a team to meet deadlines.
Hired and mentored team members, working to outline initial company policies and procedures.
Created and managed a schedule for team members.
Trained student assistants and volunteers to operate theatrical equipment and tools.
Maintained work ethic and professional attitude under pressure.
Worked closely with team members to deliver project requirements, develop painting methodology, and meet deadlines.
Earned reputation for strong interpersonal skills and hard work.
Communicated regularly with directors and designers to execute project vision.
Regularly received and implemented feedback on projects.
Developed relationships with team members and other departments to create positive rapport for future projects.
Transformed artistic concepts into characters, environments, and other objects to reflect designer's vision.
Managed departmental budget and ordered supplies.
Suggested solutions to design needs and worked with other departments to implement solutions.
Assisted in management of setup and tear-down of set before and after performances to promote efficient workflow.
Monitored supply levels on a regular basis and placed new orders to keep supply well-stocked.
Kept budget records and gave budget and expense reports to directors

Student Catering Manager|Taylor University Catering Services - Upland, IN|06/2015 - 08/2017

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Delivered, set up, served, and tore down food and decor for customers.
Worked closely with team members to deliver excellent dining experiences, develop solutions to customer needs and complaints, and meet setup and tear down deadlines.
Controlled portion sizes and garnishing for optimal cost controls.
Coordinated optimal guest relations to boost satisfaction and brand loyalty.
Established and enforced standards of employee performance and service to provide customers with consistent and positiveexperiences.
Supervised employees preparing and serving up to 300 meals per day.
Prepared and led food service training programs to teach employees proper customer service and food handling procedures.
Managed the setup and tear down of events and assigned employees to tasks in order to maximize efficiency

Education and Training

Taylor University||Upland, IN|Expected in 05/2020Bachelor of Arts: Philosophy

Minor in Creative Writing
3.8 GPA
Completed coursework in ESL Teaching, Anthropology, and Literature
Honors Guild Member

Activities and Honors

National Merit Scholar Semifinalist

Member, Taylor University Honor's Guild (2016-present)

Resume Overview

Companies Worked For:

Starbucks
Taylor University Theatre
Taylor University Catering Services

School Attended

Taylor University

Job Titles Held:

Shift Supervisor
Charge Scenic Artist
Student Catering Manager

Degrees

Bachelor of Arts : Philosophy

Shift Supervisor Resume Example

Resume Score: 80%

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