Shift Supervisor resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High-energy professional prepared to bring critical-thinking skills and communications knowledge developed over four years of simultaneous university study and professional work to a new work environment. Excellent skills in conflict resolution, management, and written and verbal communication. Detail-oriented with a positive, teachable attitude and strong work ethic.

  • Customer Service
  • Operational Improvement
  • Project Organization
  • Communications
  • Conflict Resolution
  • Team Management
  • Writing tutoring
  • Editing and proofreading
Shift Supervisor, 08/2018 - Current
Quad/Graphics, Inc. Findlay, OH,
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Checked incoming supplies to verify conformance with materials specifications and quality standards.
  • Collaborated with team members to improve performance and implement training updates.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Answered and resolved customer questions and concerns.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with company guidelines to keep products within tight tolerances.
  • Motivated team members to complete assigned tasks and perform at high levels.
  • Resolved conflicts between team members and encouraged individual and interpersonal growth.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Oversaw and performed store opening and closing procedures, including setting up registers and checking products.
  • Established friendly working relationships with management, fellow supervisors, and employees through effective communication, team building, and conflict resolution skills.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow and minimized customer complaints.
  • Supervised successful team of up to six employees by communicating expectations consistently, quickly resolving issues and delivering constructive feedback.
  • Resolved customer complaints and reported issues to senior management.
Charge Scenic Artist, 01/2017 - 05/2018
Taylor University Theatre City, STATE,
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Created and communicated agendas at departmental and team meetings.
  • Explained project plans and distributed work to team members.
  • Completed four set painting projects per year.
  • Worked independently and with a team to meet deadlines.
  • Hired and mentored team members, working to outline initial company policies and procedures.
  • Created and managed a schedule for team members.
  • Trained student assistants and volunteers to operate theatrical equipment and tools.
  • Maintained work ethic and professional attitude under pressure.
  • Worked closely with team members to deliver project requirements, develop painting methodology, and meet deadlines.
  • Earned reputation for strong interpersonal skills and hard work.
  • Communicated regularly with directors and designers to execute project vision.
  • Regularly received and implemented feedback on projects.
  • Developed relationships with team members and other departments to create positive rapport for future projects.
  • Transformed artistic concepts into characters, environments, and other objects to reflect designer's vision.
  • Managed departmental budget and ordered supplies.
  • Suggested solutions to design needs and worked with other departments to implement solutions.
  • Assisted in management of setup and tear-down of set before and after performances to promote efficient workflow.
  • Monitored supply levels on a regular basis and placed new orders to keep supply well-stocked.
  • Kept budget records and gave budget and expense reports to directors
Student Catering Manager, 06/2015 - 08/2017
Taylor University Catering Services City, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Delivered, set up, served, and tore down food and decor for customers.
  • Worked closely with team members to deliver excellent dining experiences, develop solutions to customer needs and complaints, and meet setup and tear down deadlines.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations to boost satisfaction and brand loyalty.
  • Established and enforced standards of employee performance and service to provide customers with consistent and positive experiences.
  • Supervised employees preparing and serving up to 300 meals per day.
  • Prepared and led food service training programs to teach employees proper customer service and food handling procedures.
  • Managed the setup and tear down of events and assigned employees to tasks in order to maximize efficiency
Education and Training
Bachelor of Arts: Philosophy, Expected in 05/2020
Taylor University - Upland, IN
  • Minor in Creative Writing
  • 3.8 GPA
  • Completed coursework in ESL Teaching, Anthropology, and Literature
  • Honors Guild Member
Activities and Honors

National Merit Scholar Semifinalist

Member, Taylor University Honor's Guild (2016-present)

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Resume Overview

School Attended

  • Taylor University

Job Titles Held:

  • Shift Supervisor
  • Charge Scenic Artist
  • Student Catering Manager


  • Bachelor of Arts

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