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Shift Supervisor Resume Example

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JJ
SHIFT SUPERVISOR
Professional Summary

Dependable and hard-working manager with more than 4 years in the retail industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Always striving to grow as an individual and as a team. Keeps company values and policies, holds store to company standards, and grows the associate.

Skills
  • Bilingual
  • Friendly and hardworking
  • Flexible
  • Strong communication skills
  • Detail-oriented
  • Data collection and analysis
  • Inventory control and record keeping
  • Business planning
  • Document management
  • Cash handling expertise
  • Budgeting
  • Revenue benchmarks
  • Negotiation
  • Financial management
  • Customer service
  • Employee training
Work History
02/2018 - CurrentShift Supervisor | PLS Check Cashers - Lynwood, CA
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Responded to and resolved customer questions and concerns
  • Helped store management meet standards of service and quality in daily operations
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Applied security, safety and loss prevention strategies during shifts
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures
  • Dealt with bad debt to contact maker's to collect for bad debt
  • Grew prepaid card sales to boost internal revenue for our store
12/2017 - 02/2018Call Center Representative | Newegg - Whittier, CA
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Promoted available products and services to customers during service, account management and order calls
  • Responded to average of 80 calls on behavior helpline during each shift
05/2016 - 11/2017Department Manager | Walmart - South Gate, CA
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives
06/2014 - 07/2015Sales Associate | Walmart, Bakery, Deli, Produce, Dairy - South Gate, CA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Tracked stock using company inventory management software
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Educated customers on promotions to enhance sales
  • Prepared merchandise for sales floor by pricing or tagging
Education
2015John Muir Charter School, Watts, CAHigh School Diploma:
Hobbies

Golfing. Growing my side business, Jasso's Socks. Building Cars. Trying food and being a reviewer on Yelp.

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Resume Overview

Companies Worked For:

  • PLS Check Cashers
  • Newegg
  • Walmart
  • Walmart, Bakery, Deli, Produce, Dairy

School Attended

  • John Muir Charter School

Job Titles Held:

  • Shift Supervisor
  • Call Center Representative
  • Department Manager
  • Sales Associate

Degrees

  • High School Diploma :

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