Shift Supervisor Resume Example Schweitzer Mauduit International, Inc.

SHIFT SUPERVISOR

Summary

Experienced [Job Title] always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over [Number]-year background in [Industry]. Focused on helping team members exceed performance targets.

Experience

05/2016 - 04/2020Schweitzer-Mauduit International, Inc. - Shift SupervisorDover , OH

Spearheaded transformation of behind the bar area, increasing production, reducing turnover, eliminating waste and enhancing quality within the entire day.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with QASA guidelines to keep products within tight tolerances.
Performed store opening and closing procedures, including setting up registers and checking products.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Assisted store management with meeting standards of service and quality in daily operations.
Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
Supervised successful team of Ten Baristas by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Determined efficient work schedules for team on daily basis to keep project moving and each shift properly staffed.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Resolved customer complaints and reported issues to senior management.
Established solid working relationships with peers, my store manager and baristas through effective communication, time management and organization skills.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 75%.
Utilized security, safety and loss prevention strategies during shifts.
Used [Software] and [Software] to report inventory balances and cycle counts.

12/2016 - 06/2018Caesars Entertainment Corporation - Barista TrainerNew Orleans , LA

Prepared more than 10drinks per shift with high accuracy and consistently strong customer satisfaction.
Completed sweeps each 30to assess cleaning, organizing, sanitizing and restocking needs.
Listened to customer desires and needs to recommend optimal products.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Memorized official and off-menu preparations to serve all customer beverage desires.
Taught team members how to make latest drinks and correctly perform new procedures.
Accepted cash and credit card payments, issued receipts and provided change.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Restocked counter and customer areas to maintain adequate items levels for expected needs.

05/2016 - 12/2017Common Spirit - BaristaRedwood City , CA

Listened to customer desires and needs to recommend optimal products.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
Properly cleaned all equipment, including [Type] and [Type] and sanitized counters to avoid illness.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Received and accurately processed customer payments.
Provided customers with product details such as coffee blends and preparation descriptions.
Monitored cafe for seating availability, safety and well being of guests.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
Educated customers on beverage menu items and provided samples of daily brews.
Maintained calm demeanor during high-volume periods and special events.
Weighed, ground and packed coffee per customer orders.
Greeted guests with pleasant smile and superior customer service.
Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.

Skills

Customer-oriented
Labor and food cost control
Cash handling ability
Safety awareness
Hiring and training
Supervision
Problem resolution
Team building
Planning and coordination

Organization
Business operations
Customer service
Administrative support
Team management
Communications
Inventory management
Relationship development

Education and Training

2017North Lamar High SchoolCity, StateHigh School Diploma

Arizona State UniversityCitySome College (No Degree): Exploratory Program

Resume Overview

School Attended

North Lamar High School
Arizona State University

Job Titles Held:

Shift Supervisor
Barista Trainer
Barista

Degrees

High School Diploma
Some College (No Degree) : Exploratory Program

Shift Supervisor Resume Example

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