Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Experienced [Job Title] always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over [Number]-year background in [Industry]. Focused on helping team members exceed performance targets.

  • Customer-oriented
  • Labor and food cost control
  • Cash handling ability
  • Safety awareness
  • Hiring and training
  • Supervision
  • Problem resolution
  • Team building
  • Planning and coordination
  • Organization
  • Business operations
  • Customer service
  • Administrative support
  • Team management
  • Communications
  • Inventory management
  • Relationship development
05/2016 to 04/2020
Shift Supervisor Schweitzer-Mauduit International, Inc. Dover, OH,
  • Spearheaded transformation of behind the bar area, increasing production, reducing turnover, eliminating waste and enhancing quality within the entire day.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with QASA guidelines to keep products within tight tolerances.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Supervised successful team of Ten Baristas by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Determined efficient work schedules for team on daily basis to keep project moving and each shift properly staffed.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Resolved customer complaints and reported issues to senior management.
  • Established solid working relationships with peers, my store manager and baristas through effective communication, time management and organization skills.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 75%.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Used [Software] and [Software] to report inventory balances and cycle counts.
12/2016 to 06/2018
Barista Trainer Caesars Entertainment Corporation New Orleans, LA,
  • Prepared more than 10drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Completed sweeps each 30to assess cleaning, organizing, sanitizing and restocking needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
05/2016 to 12/2017
Barista Common Spirit Redwood City, CA,
  • Listened to customer desires and needs to recommend optimal products.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Properly cleaned all equipment, including [Type] and [Type] and sanitized counters to avoid illness.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Received and accurately processed customer payments.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Maintained calm demeanor during high-volume periods and special events.
  • Weighed, ground and packed coffee per customer orders.
  • Greeted guests with pleasant smile and superior customer service.
  • Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
Education and Training
Expected in 2017
High School Diploma:
North Lamar High School - Paris, TX
Expected in
: Exploratory Program
Arizona State University - Arizona City, AZ,

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School Attended

  • North Lamar High School
  • Arizona State University

Job Titles Held:

  • Shift Supervisor
  • Barista Trainer
  • Barista


  • High School Diploma
  • Some College (No Degree)

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