Multitasking Professional with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support. Offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. High-energy marketing student currently pursuing Business Administration/Digital Media Marketing degree. Eager to learn from high-performing, successful team. Bringing excellent communication, problem solving and teamwork abilities.
Skills
Labor and food cost control
Customer-oriented
Hiring and training
Safety awareness
Revenue quotas
Cash handling ability
Scheduling and calendar management
Event coordination
Accounts payable and receivable
Report writing
Data entry
File and data retrieval systems
Business operations
MS Office
Operational improvement
Inventory management
Relationship development
Organization
Administrative support
Process improvement
Customer service
Planning and coordination
Communications
Security systems
Project organization
First Aid/CPR
Team building
Problem resolution
Supervision
Team management
Experience
Shift Supervisor, 02/2019 to 07/2020 Schweitzer-Mauduit International, Inc. – Greenfield, MA,
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Collaborated with team members to improve performance and implement training updates.
Utilized security, safety and loss prevention strategies during shifts.
Assisted general manager during assigned periods and trained over 5 new team members.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Answered and resolved customer questions and concerns.
Performed store opening and closing procedures, including setting up registers and checking products.
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Chief Operating Officer, 06/2019 to 01/2020 Community Transit – Everett, WA,
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Held operational oversight and budgetary governance for all US-based locations.
Improved return on capital investment (ROI) by implementing new strategies and .introducing new investors.
Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
Revitalized business plans and realigned company objectives to increase overall profits.
Directed and oversaw capital improvement projects to maintain business viability.
Transformed departmental operations through aggressive process overhaul and attention to quality.
Developed and monitored internal control systems.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
Monitored outcome measures, program outcomes, and performance improvement.
Reviewed, analyzed and interpreted financial statements.
Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Maintained productive relationships and communication channels across organization.
Promoted brand awareness by increasing market penetration across social media markets.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Achieved 80% revenue growth through implementing new budget strategies.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Created new sales tools and processes to help staff members improve customer service offerings.
Monitored industry trends and introduced new services to update marketing strategies.
Implemented strategic offerings to enhance company's suite of products and services.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Partnered with executive team to define company goals.
Eliminated over 90% of debt by accurately forecasting and directing effective contract management and financial control.
Built relationships with strategic partners leading to business development opportunities.
Generated monthly performance metrics and analytical reports and reviewed and communicated marketing campaign effectiveness to clients.
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Formulated and launched marketing and promotional campaigns to maximize profits.
Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
Digital Marketing Manager, 07/2019 to 09/2020 Accenture Contractor Jobs – Hartford, CT,
Conducted research and development on existing and emerging products to highlight benefits and attract retention.
Recommended product changes to enhance customer interest and maximize sales.
Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for market to maximize outreach.
Directed market planning and research to identify new business opportunities.
Managed customer digital marketing strategies to meet client goals and objectives.
Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
Led staff on development of products and promotions, sales analysis and creative services.
Researched market competitors to identify potential new products and service opportunities.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
Leveraged industry trends and competitive analyses to improve marketing campaign performance.
Created and launched enhanced content strategies, improving product conversion.
Executed optimal sales strategies to achieve commercial goals for all markets.
Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
Penetrated new markets and retail channels through strategic planning, competitive analysis, and product concepts.
Forecasted sales numbers and product profitability to determine ideal strategies.
Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
Conferred with advertising managers to develop and implement marketing plans.
Revitalized all facets of client online presence to engage consumers and drive sales.
Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Oversaw social media accounts and image licensing.
Tracked campaign performance and presented detailed results to clients.
Oversaw social media and digital marketing strategy to increase brand exposure and audience engagement.
Built network of social media influencers, including celebrities, bloggers and companies to increase brand exposure.
Wrote social media content to increase engagement with customers.
Improved short- and long-term digital marketing strategies.
Developed creative digital content and unique campaigns to drive brand exposure.
Education and Training
: Business Administration, Expected in Valencia College - Orlando, FL GPA:
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