LiveCareer-Resume

shift supervisor resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Diligent employee at Starbucks bringing 3 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with others and effectively prioritize tasks. Enthusiastic Shift Supervisor with almost 1 year of experience managing barista and shift supervisor employees. Talented at workflow oversight, delegating tasks and coaching workers. Decisive leader with clear direction and excellent problem-solving skills. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Offers customer service and food/drink expertise combined with quality-focused mindset. Accomplished Shift Leader with almost 1 year of experience creating teams that outperform all others. Determined and experienced in employee oversight, mentoring and making process improvements to exceed company expectations. Driven, motivational Barista/Shift Leader worked in Coffee industry for past 3 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams.

Accomplishments

At Starbucks, The Partner of the Quarter (POQ) award recognizes the significant contributions of eligible partners (cafe attendants, baristas, shift supervisors and shift managers). One partner from each U.S. company-operated store each quarter will be presented with a Partner of the Quarter Award. I received this award once at the Grand Rapids location as a barista and once at the Kalamazoo location as a shift supervisor.

Skills
  • Customer Service
  • Food Handling and Safety
  • Kitchen Management Experience
  • Shift Supervisor (Less than 1 year)
  • Barista Experience (3 years)
  • Cooking (1 year)
  • Food service (5 years)
  • Cash management (1 year)
  • Leadership
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Constructive Feedback
  • Team Member Motivation
  • Coordinating Daily Operations
  • Cash Register Operations
  • POS Inventory System Operation
  • Reading Comprehension
  • Inventory Management Software
  • Time Management
  • Equipment Efficiency
  • Quality Standards
  • Emergency Situations
  • Effective Planning
  • Placing and putting away orders
  • Bank Deposit Preparation
  • Store Opening and Closing Procedures
  • Changing Out Tills
  • Judgment and Decision-Making
  • Station Preparation
  • Coordination
  • Instructing
  • Monitoring
  • Product Recommendations
  • Complaint Resolution
  • Money Handling
  • Credit Card Transaction Processing
  • Customer Needs Assessments
  • Worker Training
  • Anticipating Problems
  • Work Planning and Prioritization
  • Health Code Compliance
  • Supply Ordering and Management
  • Sanitation Guidelines
  • Safe Food Handling
  • Supply Ordering
  • Managing Deliveries
  • Work Station Assignments
  • Deposit Preparation
  • POS Systems
  • Customer Service
  • Positive Reinforcement
  • Work Schedule Creation & set up the plays/assigned roles for all days of the work week & wrote in training times,the keyholder's for the day, what days we placed and received orders, recorded out the window times at the end of "peak" (Starbucks).
  • Staff Supervision
  • Bank Deposits
  • Cleaning Supervision
  • Performance Improvement
  • Work Area Inspections
  • Operational Efficiency
  • Verbal and Written Communication
  • Safety Training
  • Crafting Responses
  • Delegating Assignments and Tasks
  • Coffee Shop Operations
  • Production and Time Sequencing
  • Monitoring Food Preparation
  • Storage Organization
  • Attention to Detail
  • Hand-Crafted Drink Recipes
  • Policies and Procedures Implementation
  • Guest Experiences
  • Backroom Stocking
  • Portion Sizes
  • Vendor Relationships
  • Improvement Plans
  • Customer Satisfaction, connection, and experience
  • Rewards Programs
  • Leading Employees
  • Barista Training
  • Certified Barista Trainer
  • Inventory Management
  • Professional Attitude
  • Operational Oversight
  • Food Preparing, Plating and Presentation
  • Kitchen Station Setup
  • Organization and Prioritization
  • Team Coordination
  • Teamwork and Collaboration
  • Reliable and Trustworthy
  • Food Safety Standards
  • Menu Item Memorization
  • Task Prioritization
  • Special Requests
  • Ingredient Stocking
  • Back of House Operations
  • Front of House Operations
  • Leadership and Decision-Making
  • Food Storage Procedures
  • Critical Thinking
  • Equipment Cleaning and Maintenance
  • Point-of-Sale (POS) Restaurant Software
  • Chef Assistance
  • Complex Problem-Solving
  • Quality Control Analysis
  • Oven Operation
  • Food Service Sanitation
  • Pizza Preparation
  • Detail-Oriented
  • Managing Orders and Deliveries
  • Food Production Processes
  • Work Station Organization
  • Customer Relations
  • Daily Food Preparation
  • Food Packaging and Labeling
  • Order Processing
  • Stock Rotation
  • Serving and Bussing
  • Dependable and Cooperative
  • Cleaning and Sanitizing
  • Adaptability and Flexibility
  • Ingredient and Food Preparation
  • Coffee and Tea Service
  • Order Taking
  • Cash Register Operation
  • High-Volume Environments
  • Stocking and Replenishing
  • Special Orders and Dietary Restrictions
  • Cash Drawer Operations
  • Workstation Setup and Breakdown
  • Sundae Creation
  • Customer Transactions
  • Employee Training and Supervision
  • Order Preparation
  • Quality Assurance
  • Inventory Monitoring
  • Safe Work Practices
  • Supportive
  • Team Player
  • Setup and Breakdown Procedures
  • Process Monitoring and Improvement
  • Expo and Line Support
  • Temperature Monitoring
Work History
07/2022 to Current Barista Benihana | , , Kalamazoo, MI
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Upsold specialty items with beverages, increasing store sales.
09/2019 to 06/2022 Shift Supervisor Bright Horizons Family Solutons | , ,
  • Grand Rapids Location: XXX-365-3042
    Kalamazoo Location: 269-568-2637
  • Worked at Grand Rapids location as barista previously since September 11th, 2019, and then transferred August 2021 to Kalamazoo location.
  • Few months into transfer, I received a promotion from barista to shift supervisor and absolutely loved job and what I did! I took pride in my hard work and job and loved going into work every day!
  • Available mornings but can also work mid to late shifts as well!
  • Awarded Partner of The Quarter twice.
  • References if you you’d appreciate that
  • Very hard worker and make sure tasks get things done!
  • At Starbucks, prepared coffee ,teas, espresso drinks, food preparation, cash handling, register, a ton of customer service, cleaning, making sure tasks are done, placing and putting away orders, doing inventory counts and food pulls list goes on for what I did for almost 3 years.
  • Grand Rapids Location: XXX-365-3042
  • Kalamazoo Location: 269-568-2637
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, coached, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Placing orders and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced work environments.
  • Delegated tasks and coached to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
09/2018 to 09/2019 Cook Towne Park Ltd. | , ,
  • Phone Number: XXX-863-3300
  • I started off as just a cook at marinades but after awhile I was second to the head chef without the title unfortunately
  • I would prep the ingredients for pizzas, pastas, salads, and sandwiches
  • I would make dough, shred cheese, cut up vegetables, made tabule and sauces
  • I would wait on tables and serve customers if my head chef wasn’t there or on a break
  • We had a fire oven so I would start fires and maintain that all day so the oven would stay lit
  • I would clean dishes, countertops, floors, sinks, racks, fridges etc.
  • I was unhappy there at the end that is why I made the decision to leave and go to Starbucks for more benefits and a better work environment:) but I loved my time on the line as a cook it was never ending business and fun and I loved everyone I worked with there!
  • Prepped ingredients
  • Stocked production cooler
  • Operated deep fryer
  • Prepared meals and took into account customer food allergies
  • Supervised all kitchen procedures
  • Sanitized work station, kitchen, equipment and dishware
  • Supervised kitchen quality standards
  • Followed proper safe handling policies
  • Washed, peeled and prepared ingredients for a commercial kitchen
  • Set prep station
  • Operated flat-top fryer
  • Ensured proper food handling standards
  • Cleaned and sanitized kitchen and tools
  • Supervised back-of-house
  • Basic kitchen serving duties
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Outlined steps and training staff on correct preparation.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Monitored food preparation, production and plating for quality control.
  • Managed inventory front of house and back of house.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
05/2017 to 10/2017 Ice Cream Scooper Company Name | , ,
  • Phone Number: XXX-263-9615
  • This was my first job and I absolute loved it! I took customers orders and made them, operated a fryer and prepared food, washed dishes, clean the floors, counters, bathroom, outside, equipment, back of house etc
  • Scooped ice cream, made sundaes, made flurries, slushees, etc
  • It was a fun summer job at the time but I was going back to school for the year and the shop usually closes down for the the fall/winter
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained cleanliness and organization in establishment.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Cleaned and maintained soft-serve ice cream and slushee dispensing equipment.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Processed sales transactions for cash, debit and credit purchases.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Offered samples of new ice cream flavors to customers.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Prepared specialty desserts for customers for special occasions.
Education
Expected in to to GED | General Studies Cedar Springs High School, Cedar Springs, MI, GPA:
  • Member of Sideline and Competitive Cheerleading team: 4 years
  • Member of Writing for Publications Yearbook: 1 year
  • Member of National Honor Society: 1.5 years
  • Member of FFA: 1 Year
  • Received All Around All State Division 2 for Competitive Cheer in 2016.
  • Maintained a 3.0 or higher GPA throughout 4 years
  • Completed development in classes such as Honors English, American Literature, AP Literature and Composition, AP Language and Composition, Chemistry, Biology, Algebra 2, French 1, French 2, Spanish 1, Honors Geometry, Statistics and Probability, Anatomy & Physiology, US & World History, Geography, Economics & Civics, Personal Finance, Food and Nutrition, Introduction to Drawing and Design, Intermediate Drawing and Design, Sculpture and Ceramics, Real World Math/Problem Solving, Health, Psychology 1, Psychology 2,
Expected in to to GED | Grand Rapids Community College, Grand Rapids, MI GPA:
  • Continued education for 2 consecutive semesters taking a handful of classes including:
  • Human Anatomy and Physiology 1
  • Photography 1
  • Introduction to Business
  • English Composition 1
  • General Psychology
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Cedar Springs High School
  • Grand Rapids Community College

Job Titles Held:

  • Barista
  • Shift Supervisor
  • Cook
  • Ice Cream Scooper

Degrees

  • GED
  • GED

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