Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am seeking a full time position with a company where I can use my extensive 25 years' experience in the delivery, customer service and distribution industry. I am willing to take on increased scope of responsibilities and the ability to work efficiently without supervision and be a part of a team that is looking for a loyal, dedicated and a hard worker that I can be part of. Customer Service in the office after DHL changed their direction with regards to drivers. My position changed to more of a customer service position which included Microsoft Outlook, Word and limited Excel. By working in the office it has helped me with my organization skills, my over the phone customer service and the ability to interact with independent contractors.Hardworking [Job Title] specializing in forklift operation, efficient loading of merchandise and on-time deliveries.Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized reordering and client relations.[Job Title] with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.

  • Customer service-oriented
  • Ground and air transportation
  • Shipping and receiving
  • Superior negotiation skills
  • Motivated self-starter
  • Employee development and management
  • Scheduling
  • Manufacturing and warehouse procedures
  • Shipment consolidations planning
  • OSHA and HazMat Safety trainer and Bio Hazard Blood Pathogens certified Familiar with DOT regulations, CSA compliance for recruiting purposes and TSA certified Maintain warehouse, equipment and helping in the day to day operations of a terminal Forklift certified and trainer Comprehensive knowledge of quality control, timely delivery and shipping & receiving Supervised 225 independent contractors' routes which included paying the drivers, coverage at all times for the routes, resolved customer service issues, adept at assessing operations and re-engineering systems and routes to be more efficient and profitable.
  • Providing efficient and safe delivery of merchandise to our customer located throughout Ohio and Michigan.
  • Trainer of all new employees on various duties Clean driving record Good knowledge of standard software that is used to record delivery statuses.

Initiated [Number] new routes that reduced delivery time by [Number]%.

Shift Supervisor, 2014 - Current
Sterigenics Queensbury, NY,
  • responsible for overseeing receiving of soiled linens and uniforms brought in by company drivers and preparing them for check-in, inspection, sorting and forwarding to the wash department.
  • Responsible for closing of daily operations.

Evaluated and reconfigured systems to support customer service and operational goals.Forecasted manpower requirements based on daily workload and company targets.

Dispatcher, 2005 - 2014
Ferguson Troy, MI,
  • Dock Supervisor overseeing most aspects of package handling and dock operations, data entry, interact with drivers, paying independent contractors, negotiate rates with the drivers, make contractor adjustments on their pay and oversee the day to day operations of the Michigan terminal.
  • Maintaining the warehouse, equipment and sorting operations.
Operations Resource Coordinator, 1989 - 2006
DHL Worldwide Express City, STATE,
  • Analyzed employment-related data and prepared required reports.terminal went from $1.5 million to $8 million in revenue in the time I worked there due to growth in business.
  • Courier driver which included cargo vans, sprinters and 24ft box trucks.
  • Delivered and picked up orders within the appropriate destinations scheduled time Drove the line haul truck from Toledo to Detroit Metro Airport every night.
  • In my career driving, I have driven over 200,000 miles without an incident.
  • Lead Courier, for which my new duties included a regular route, overseeing night package handling and dock operations, proper coding on each package, dock workers, data entry, scanning of both inbound and outbound packages, Smith System check-rides with drivers and training of all employees.
  • The training consisted of OSHA and TSA requirements, DOT compliance, HazMat, forklift, sexual harassment and any new safety or refresh training required by the company.
  • Developed creative recruiting strategies that met anticipated staffing needs.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Managed all phases of recruitment, including defining hiring management needs and posting available positions.Researched and recommended new sources for candidate recruiting.Recruited for various positions across multiple sites in [State Name].Thoroughly explained the employee handbook during new employee orientations.Conducted more than [Number] interviews each year.
High School Diploma: , Expected in 1986
Whitmer High School - Toledo, Ohio

closing, data entry, drivers, driving, forklift, hiring, insurance, coding, receiving, recruiting, safety, scanning, Supervisor

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Resume Overview

School Attended

  • Whitmer High School

Job Titles Held:

  • Shift Supervisor
  • Dispatcher
  • Operations Resource Coordinator


  • High School Diploma

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