Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive and upbeat team leader with solid background in retail and sales environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands. Adept at delivering outstanding service and hospitality while developing guest loyalty.

  • Customer-oriented
  • Hiring and training
  • Cash handling ability
  • Safety awareness
  • Inventory management
  • Relationship development
  • Organization
  • Customer service
  • Communications
  • Process improvement
  • Team building
  • Operational improvement
  • Problem resolution
  • Supervision
  • Team management
  • Cash management
  • Accurate order fulfillment
  • POS system expertise
  • Business operations
  • Merchandising knowledge
  • Relationship selling
  • Outgoing personality
  • Listening skills
  • Reliable and punctual
  • Negotiations
  • Sales development
  • Product Sales
  • Written and oral communication skills
Shift Supervisor, 03/2020 - Current
Suncor Energy Inc Cheyenne, WY,
  • Created and improved daily work plans for retail operation, including planning production schedules and optimizing task flows.
  • Answered and resolved customer questions and concerns.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
  • Resolved customer complaints and reported issues to senior management.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 100%.
Sales Associate, 07/2018 - 03/2020
Myhr Partner Milford, MA,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed medical and beauty items and checking inventory for items at other locations.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Mixed and matched paints according to customer specifications.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
Bakery Clerk, 02/2019 - 05/2019
Albertsons Company Inc. Liberty Lake, WA,
  • Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Processed bakery sales transactions for more than 50 customers per day using POS system.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
Sales Team Member, 07/2017 - 06/2018
Home Depot Elk Grove Village, IL,
  • Followed up after completed sales to check on customer satisfaction and offer additional services.
  • Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
  • Connected with customers using consultative and relationship-driven techniques.
  • Suggested products and services to match customers' stated needs and preferences.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Cross-sold additional products and services to purchasing customers.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
High School Diploma: , Expected in 06/2018
Danbury High School - Danbury, CT,
  • Ranked in Top 7% of class
  • 4.2380 GPA
  • High Honor Roll 2014-2018
  • Key Club Member
  • Tri-M or National Music Honor Society Member
  • Junior and Senior Prom Committee Member
  • Completed coursework in AP Psychology, AP Calculus AB and AP Chemistry
Bachelor of Arts: Human Development And Family Studies, Expected in 05/2022
University of Connecticut - ,
  • Dean's List Honoree Spring 2019
  • 3.424 GPA
  • Completed coursework in General Psychology I & II, Individual & Family Development, Family Interaction Processes, Infancy through Adolescence and The Process of Communication
  • Major in Human Development and Family Studies
  • Minor in Psychology
  • Rhythmic ID Member
  • Certified Pharmacy Technician (CPhT)

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School Attended

  • Danbury High School
  • University of Connecticut

Job Titles Held:

  • Shift Supervisor
  • Sales Associate
  • Bakery Clerk
  • Sales Team Member


  • High School Diploma
  • Bachelor of Arts

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