Positive and upbeat team leader with solid background in retail and sales environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands. Adept at delivering outstanding service and hospitality while developing guest loyalty.
Skills
Customer-oriented
Hiring and training
Cash handling ability
Safety awareness
Inventory management
Relationship development
Organization
Customer service
Communications
Process improvement
Team building
Operational improvement
Problem resolution
Supervision
Team management
Cash management
Accurate order fulfillment
POS system expertise
Business operations
Merchandising knowledge
Relationship selling
Outgoing personality
Listening skills
Reliable and punctual
Negotiations
Sales development
Product Sales
Written and oral communication skills
Experience
Shift Supervisor, 03/2020 - Current Suncor Energy Inc – Cheyenne, WY,
Created and improved daily work plans for retail operation, including planning production schedules and optimizing task flows.
Answered and resolved customer questions and concerns.
Performed store opening and closing procedures, including setting up registers and checking products.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Assisted store management with meeting standards of service and quality in daily operations.
Collaborated with team members to improve performance and implement training updates.
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
Resolved customer complaints and reported issues to senior management.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 100%.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Assisted customers by finding needed medical and beauty items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Offered product and service consultations and employed upselling techniques.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Mixed and matched paints according to customer specifications.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended merchandise to customers based on needs and preferences.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Bakery Clerk, 02/2019 - 05/2019 Albertsons Company Inc. – Liberty Lake, WA,
Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders.
Provided excellent customer service to foster satisfaction and loyalty.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Processed bakery sales transactions for more than 50 customers per day using POS system.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Sales Team Member, 07/2017 - 06/2018 Home Depot – Elk Grove Village, IL,
Followed up after completed sales to check on customer satisfaction and offer additional services.
Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
Connected with customers using consultative and relationship-driven techniques.
Suggested products and services to match customers' stated needs and preferences.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Ensured effective customer communication to maintain customer satisfaction and loyalty.
Cross-sold additional products and services to purchasing customers.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
High School Diploma: , Expected in 06/2018 - Danbury High School - Danbury, CT, GPA:
Ranked in Top 7% of class
4.2380 GPA
High Honor Roll 2014-2018
Key Club Member
Tri-M or National Music Honor Society Member
Junior and Senior Prom Committee Member
Completed coursework in AP Psychology, AP Calculus AB and AP Chemistry
Bachelor of Arts: Human Development And Family Studies, Expected in 05/2022 - University of Connecticut - , GPA:
Dean's List Honoree Spring 2019
3.424 GPA
Completed coursework in General Psychology I & II, Individual & Family Development, Family Interaction Processes, Infancy through Adolescence and The Process of Communication
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