- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
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- single:
Positive and upbeat team leader with solid background in retail and sales environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands. Adept at delivering outstanding service and hospitality while developing guest loyalty.
- Customer-oriented
- Hiring and training
- Cash handling ability
- Safety awareness
- Inventory management
- Relationship development
- Organization
- Customer service
- Communications
- Process improvement
- Team building
- Operational improvement
- Problem resolution
- Supervision
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- Team management
- Cash management
- Accurate order fulfillment
- POS system expertise
- Business operations
- Merchandising knowledge
- Relationship selling
- Outgoing personality
- Listening skills
- Reliable and punctual
- Negotiations
- Sales development
- Product Sales
- Written and oral communication skills
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Shift Supervisor, 03/2020 - Current
Suncor Energy Inc – Cheyenne, WY,
- Created and improved daily work plans for retail operation, including planning production schedules and optimizing task flows.
- Answered and resolved customer questions and concerns.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
- Assisted store management with meeting standards of service and quality in daily operations.
- Collaborated with team members to improve performance and implement training updates.
- Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
- Resolved customer complaints and reported issues to senior management.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 100%.
Sales Associate, 07/2018 - 03/2020
Myhr Partner – Milford, MA,
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through system and coordinated product deliveries.
- Assisted customers by finding needed medical and beauty items and checking inventory for items at other locations.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Offered product and service consultations and employed upselling techniques.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Mixed and matched paints according to customer specifications.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Bakery Clerk, 02/2019 - 05/2019
Albertsons Company Inc. – Liberty Lake, WA,
- Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders.
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Processed bakery sales transactions for more than 50 customers per day using POS system.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Sales Team Member, 07/2017 - 06/2018
Home Depot – Elk Grove Village, IL,
- Followed up after completed sales to check on customer satisfaction and offer additional services.
- Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
- Connected with customers using consultative and relationship-driven techniques.
- Suggested products and services to match customers' stated needs and preferences.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Cross-sold additional products and services to purchasing customers.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
High School Diploma: , Expected in 06/2018
-
Danbury High School - Danbury, CT,
GPA:
- Ranked in Top 7% of class
- 4.2380 GPA
- High Honor Roll 2014-2018
- Key Club Member
- Tri-M or National Music Honor Society Member
- Junior and Senior Prom Committee Member
- Completed coursework in AP Psychology, AP Calculus AB and AP Chemistry
Bachelor of Arts: Human Development And Family Studies, Expected in 05/2022
-
University of Connecticut - ,
GPA:
- Dean's List Honoree Spring 2019
- 3.424 GPA
- Completed coursework in General Psychology I & II, Individual & Family Development, Family Interaction Processes, Infancy through Adolescence and The Process of Communication
- Major in Human Development and Family Studies
- Minor in Psychology
- Rhythmic ID Member
- Certified Pharmacy Technician (CPhT)
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