shift supervisor resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 1-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Staff Supervision
Inventory Assessment
Regulatory Compliance
Team Collaboration and Leadership
Safety Procedures
Verbal and Written Communication
Coordinating Daily Operations
Work Planning and Prioritization
Shift Scheduling
Problem-Solving
Documentation and Reporting
Interpreting Job Specifications
Safety Awareness
Cash Handling Ability
Relationship Building
Supply Requisition
Active Listening
Conflict Resolution
Coaching and Mentoring
Computer Skills
Assigning Work
Education and Training
High School CUBA, Expected in 06/2018 ā āHigh School Diploma: - GPA:
LINCENTIATE IN EDUCATIONPINAR DEL RIO UNIVERSITY, Expected in 06/1993 ā āLICENTIATE IN EDUCATION:Education - GPA:
Experience
Providence Health & Services - Shift Supervisor San Fernando, CA, 01/2023 - Current
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Planned and managed resources to consistently meet production, quality and cost goals.
Taught staff upselling techniques to meet revenue targets.
Reinforced rules to promote superior employee performance.
Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Evaluated and performed equipment maintenance to support operational goals.
Assessed operations and adjusted scheduling to maximize productivity.
Monitored security and enforced loss prevention strategies during shift.
Identified inefficiencies in production process and used lean manufacturing methodologies.
Launched cost-reduction initiative across departments.
Supervised and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
Managed daily workflow and scheduled staff for adequate coverage.
Educated customers about offerings, promotions and pricing to boost sales.
Assessed reports and adjusted workflows to realign with targets.
Evaluated employee performance, delivering individualized feedback and praise.
Common Spirit - Customer Service Cashier Walnut Creek, CA, 07/2022 - 01/2023
Collected credit card and cash payments to complete transactions for customer orders.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Built loyal clientele through friendly interactions and consistent appreciation.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Maintained cleanliness and presentation of stock room and production floor.
Informed customers of in-store promotions or pricing specials.
Answered product questions with up-to-date knowledge of sales and store promotions.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Recommended, selected, located and obtained products to meet customer needs.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Delivered tactful discussions and diplomacy when responding to escalating situations.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers promptly and responded to questions.
Answered phone calls to assist customers with questions and orders.
Counted and balanced cashier drawers.
Welcomed customers, offering assistance to help find store items.
Maintained work area and kept cash drawer organized.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Assisted customers by providing information and resolving complaints.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Answered customers' questions and provided information on store procedures or policies.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Scanned items and checked pricing on cash register for accuracy.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed returned merchandise by strictly following store return and exchange procedures.
Remained aware of surroundings and secured cash to minimize loss potential.
Checked personal identifications during alcohol and tobacco sales.
Offered customers carry-out service at completion of transaction.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Adhered to social distancing protocols and wore mask or face shield.
ISP PINAR DEL RIO CUBA - Licentiate in Education Specialty: ENGLISH City, STATE, 01/1993 - 06/1999
Conducted small group and individual classroom activities with students based on differentiated learning needs.
Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
Collaborated with general education teachers to include students in classroom activities.
Developed interesting and interactive learning methods tailored to help students with individual needs.
Established and maintained dynamic working relationships with students and parents to support classroom objectives.
Maintained consistent and timely contact with parents about student behavior and upcoming events.
Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
Incorporated interactive visual aids into student lesson plans to support learning objectives.
Assisted with classroom observations to identify developmental delays and behavioral issues.
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