Shift Supervisor Resume Example IPPI - Jaffrey, New Hampshire

SHIFT SUPERVISOR

Summary

Positive and upbeat team leader always ready to go above and beyond to support team and agency objectives. . Knowledgeable about safety standards, customer service and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.

Skills

Scheduling management
Relationship development
Team management
Inventory management
Team building
Planning and coordination
First Aid/CPR

Supervision
Organization
Communications
Customer service
Time management
Orientating and training

Education and Training

High School DiplomaConval Regional High SchoolPeterborough,NH,06/2015

Some College (No Degree)NHTI - Concord's Community CollegeConcord,NH,Health Sciences

Certifications

CNA License

Experience

IPPIShift Supervisor | Gardner, MA07/2019 to Current

Monitored employee performance and safety, conducting retraining both on the floor and during supervisions to correct problems.
Collaborated with team members to improve performance and implement training updates.
Established solid working relationships with peers through effective communication skills.
Helped individuals adjust to routines and thrive in structured environments.
Prevented individual injuries by providing necessary restraints and appropriate supports.
Enhanced individual wellbeing by supporting participation in recreational activities.
Worked to improve individual outlook and daily living through compassionate care.
Transported client to doctor's appointments and to complete other related errands.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Assisted individuals to foster independence while still closely monitoring safety at all times.
Scheduled appointments with doctors.
Maintained professionalism in emergency situations, assisted staff members in care and monitoring of individuals' aftercare.
Ordered all supplies needed from the pharamacy and kept tabs on inventory levels, included all staff by creating a weekly medication inventory schedule and followed-up accordingly.
Earned reputation for good attendance and hard work.
Collaborated with team members to identify and accomplish agency objectives.
Learned HCSIS reports and how to create ISP's to support individuals.
Interviewed and trained new staff members and created staff schedules.
Began leading monthly staff meetings, took notes, created training in Therap, and uploaded and updated information accordingly.
Coordinated community activities to promote social skills and community participation.
Assisted and maintained records for individual funds, bank accounts, and petty cash.
Communicated with families or advocates to discuss individual needs and progress.
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with individuals.
Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
Responded to emergency situations and applied advanced skills in first aid and CPR.
Helped clients stay happy and healthy by providing mental and emotional support.
Supported the individuals with their needs and wants by facilitating house meeting minutes monthly.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive information.
Created agendas and communication materials for team meetings.

IPPIDirect Support Professional | Fitchburg, MA09/2018 to 07/2019

Enhanced patient wellbeing by supporting participation in recreational activities.
Conversed with Individuals to promote social interaction and reinforce positive behaviors.
Administered all necessary medications as directed by care plan.
Completed data entries in charts and logbooks to document client progress.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Monitored individuals' progress to report necessary changes.
Developed strong and trusting rapport with each individual to facilitate best possible care and assistance.
Maintained clean and well-organized environment to promote client happiness and safety.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Prepared food and helped individuals eat to support healthy nutrition.
Maintained daily records of individual activities, behaviors, and meals.

Dunkin' DonutsAssistant Manager | Peterborough, NH08/2017 to 09/2018

Planned and prepared workflow schedules, delegating tasks for 9-member team.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback, developed improvement plans.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, and preparing deposits.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Resume Overview

Companies Worked For:

IPPI
Dunkin' Donuts

School Attended

Conval Regional High School
NHTI - Concord's Community College

Job Titles Held:

Shift Supervisor
Direct Support Professional
Assistant Manager

Degrees

High School Diploma
Some College (No Degree)

Shift Supervisor Resume Example

Resume Score: 80%

Resume Overview

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