Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Positive and upbeat team leader always ready to go above and beyond to support team and agency objectives. . Knowledgeable about safety standards, customer service and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.

  • Scheduling management
  • Relationship development
  • Team management
  • Inventory management
  • Team building
  • Planning and coordination
  • First Aid/CPR
  • Supervision
  • Organization
  • Communications
  • Customer service
  • Time management
  • Orientating and training
07/2019 to Current
Shift Supervisor Tarkett New York, NY,
  • Monitored employee performance and safety, conducting retraining both on the floor and during supervisions to correct problems.
  • Collaborated with team members to improve performance and implement training updates.
  • Established solid working relationships with peers through effective communication skills.
  • Helped individuals adjust to routines and thrive in structured environments.
  • Prevented individual injuries by providing necessary restraints and appropriate supports.
  • Enhanced individual wellbeing by supporting participation in recreational activities.
  • Worked to improve individual outlook and daily living through compassionate care.
  • Transported client to doctor's appointments and to complete other related errands.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Assisted individuals to foster independence while still closely monitoring safety at all times.
  • Scheduled appointments with doctors.
  • Maintained professionalism in emergency situations, assisted staff members in care and monitoring of individuals' aftercare.
  • Ordered all supplies needed from the pharamacy and kept tabs on inventory levels, included all staff by creating a weekly medication inventory schedule and followed-up accordingly.
  • Earned reputation for good attendance and hard work.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Learned HCSIS reports and how to create ISP's to support individuals.
  • Interviewed and trained new staff members and created staff schedules.
  • Began leading monthly staff meetings, took notes, created training in Therap, and uploaded and updated information accordingly.
  • Coordinated community activities to promote social skills and community participation.
  • Assisted and maintained records for individual funds, bank accounts, and petty cash.
  • Communicated with families or advocates to discuss individual needs and progress.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with individuals.
  • Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
  • Responded to emergency situations and applied advanced skills in first aid and CPR.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Supported the individuals with their needs and wants by facilitating house meeting minutes monthly.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive information.
  • Created agendas and communication materials for team meetings.
09/2018 to 07/2019
Direct Support Professional Elwyn San Jose, CA,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Conversed with Individuals to promote social interaction and reinforce positive behaviors.
  • Administered all necessary medications as directed by care plan.
  • Completed data entries in charts and logbooks to document client progress.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Monitored individuals' progress to report necessary changes.
  • Developed strong and trusting rapport with each individual to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Prepared food and helped individuals eat to support healthy nutrition.
  • Maintained daily records of individual activities, behaviors, and meals.
08/2017 to 09/2018
Assistant Manager Ollie's Bargain Outlet Zephyrhills, FL,
  • Planned and prepared workflow schedules, delegating tasks for 9-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback, developed improvement plans.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Opened and closed store by processing daily paperwork, balancing register drawers, and preparing deposits.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education and Training
Expected in 06/2015
High School Diploma:
Conval Regional High School - Peterborough, NH
Expected in
: Health Sciences
NHTI - Concord's Community College - Concord, NH
  • CNA License

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Resume Overview

School Attended

  • Conval Regional High School
  • NHTI - Concord's Community College

Job Titles Held:

  • Shift Supervisor
  • Direct Support Professional
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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