LiveCareer-Resume

shift supervisor resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Seasoned Manager ready for any team or business need with strong Food and Retail knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with 8 years of experience. Dedicated to enabling team members to exceed business targets.

Skills
  • Strategic Planning

  • Project Management

  • Consulting

  • Financial Management

  • Inventory control and record keeping

  • Business planning

  • Staff Management

  • Document management

  • Staff Scheduling

  • Conflict resolution techniques

  • Business Development

  • Business administration

  • Safety understanding

  • Cash handling expertise

  • Operations management

Skills

Strategic Planning

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Project Management

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Consulting

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Financial Management

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Inventory control and record keeping

:

Business planning

:

Staff Management

:

Document management

:

Staff Scheduling

:

Conflict resolution techniques

:

Business Development

:

Business administration

:

Safety understanding

:

Cash handling expertise

:

Operations management

:
Work History
07/2017 to Current
Shift Supervisor Tarkett Dalton, GA,
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted quarterly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Documented daily production and materials usage in Daily Record Book to track data for total department review.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Identified individual employee's unique work styles and adapted management methods.
  • Oversaw talented team of 30 Baristas by actively communicating project information, remedying issues and delivering positive feedback.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Introduced team contests and goals to enhance productivity and improve employee morale.
01/2017 to 10/2017
Waitress Aramark Corp. Fremont, CA,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prepared beverages and filled food orders for customers.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $53 per table.
  • Bussed and reset 27 tables per shift, working efficiently to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
08/2015 to 11/2016
Shift Lead Papa John's Honolulu, HI,
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Trained and mentored new employees to maximize team performance.
  • Inventoried materials on daily basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Enforced company policies and regulations with employees.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
12/2014 to 08/2015
Delivery Expert Domino's Suburb Maryland Fac, MD,
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified load against delivery ticket before beginning every shift.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Maintained accurate logs of all deliveries and trips, proving details to general manager at end of each shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Reported customer questions, issues and complaints to management.
  • Interpreted maps and followed written and verbal directions.
Education
Expected in 06/2015
High School Diploma:
Health Careers High School - San Antonio, TX
GPA:
  • Graduated in Top 10% of Class
  • Graduated with 3.78 GPA
  • Member of National Honors Society
  • Member of the Spanish National Honor Society (Sociedad Honoria Hispanica)
Certifications

Texas Food Handlers Certification - Servsafe

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Resume Overview

School Attended

  • Health Careers High School

Job Titles Held:

  • Shift Supervisor
  • Waitress
  • Shift Lead
  • Delivery Expert

Degrees

  • High School Diploma

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