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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Experience
10/2020 - CurrentWendy's - Shift SupervisorGrand Junction, CO
  • Completed opening and closing duties to facilitate business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Collaborated with team members to improve performance and implement training updates.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Resolved customer complaints and reported issues to senior management.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
06/2020 - 09/2021Ross Stores Inc. - Sales AssociateGrand Junction, CO
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
02/2020 - 06/2021Wendy's - Crew MemberDelta, CO
  • Drove team success by completing assigned task quickly and accurately.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Received food orders from individuals and explained offerings.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Served drinks and prepared specialty beverages.
  • Washed, peeled, cut and measured recipe ingredients.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Resolved customer concerns and relayed relevant information to supervisor.
01/2016 - 01/2020Private Residence - BabysitterDelta, CO
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Prepared healthy and nutritious snacks and meals according to individual needs.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped older kids complete homework, school projects and chores.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Fostered learning relationships with children by creating educational and productive games and projects.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Improved group and individual behavior by employing positive management strategies.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
Skills
  • Labor and food cost control
  • Customer-oriented
  • Hiring and training
  • Safety awareness
  • Cash handling ability
  • Leadership
  • Goal-oriented
  • Workforce training
  • Process improvement strategies
  • Cost reduction and containment
  • Incidents management
  • Performance reporting
  • Systems implementation
  • Processes and procedures
Education and Training
05/2020Delta High SchoolDelta, COHigh School Diploma
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Resume Overview

Companies Worked For:

  • Wendy's
  • Ross Stores Inc.
  • Private Residence

School Attended

  • Delta High School

Job Titles Held:

  • Shift Supervisor
  • Sales Associate
  • Crew Member
  • Babysitter

Degrees

  • High School Diploma

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