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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Experience
Shift Supervisor, 02/2019 to Current
Cvs Pharmacy Inc – WASHINGTON , DC
  • Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Determined efficient work schedules for team on time frame basis to keep project moving and each shift properly staffed.
  • Performed store opening and closing procedures, including setting up registers and checking products.
Customer Service Associate, 12/2017 to 03/2019
HOME DEPOT – Oxon Hill, MD
  • Greeted customers with enthusiasm and offered immediate and friendly service.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Collaborated with managers and other team members to solve difficult or complex customer issues.
  • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and services complaints.
Operation Manager, 09/2014 to 07/2017
INTER-BOIS CAEROON DOUALA CAMEROON, LITTORAL REGION
  • Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
  • Used economy reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
Warehouse Clerk, 06/2009 to 09/2010
METROPOLITAN PLASTICS LTD SA LIMBE CAMEROON, LIMBE SW REGION
  • Prepared inventory for sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments or boxes for merchandising.
  • Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Inspected product load for accuracy and safely transported it around the warehouse.
Advertising Sales Representative, 09/2004 to 12/2008
LES BRASSERIES DOUALA – LITTORAL
  • Developed promotional programs to optimize revenue levels.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
Work History
Shift Supervisor, 02/2019 to Current
Cvs Pharmacy Inc – WASHINGTON , DC
  • Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Determined efficient work schedules for team on time frame basis to keep project moving and each shift properly staffed.
  • Performed store opening and closing procedures, including setting up registers and checking products.
Customer Service Associate, 12/2017 to 03/2019
HOME DEPOT – Oxon Hill, MD
  • Greeted customers with enthusiasm and offered immediate and friendly service.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Collaborated with managers and other team members to solve difficult or complex customer issues.
  • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and services complaints.
Operation Manager, 09/2014 to 07/2017
INTER-BOIS CAEROON DOUALA CAMEROON, LITTORAL REGION
  • Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
  • Used economy reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
Warehouse Clerk, 06/2009 to 09/2010
METROPOLITAN PLASTICS LTD SA LIMBE CAMEROON, LIMBE SW REGION
  • Prepared inventory for sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments or boxes for merchandising.
  • Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Inspected product load for accuracy and safely transported it around the warehouse.
Advertising Sales Representative, 09/2004 to 12/2008
LES BRASSERIES DOUALA – LITTORAL
  • Developed promotional programs to optimize revenue levels.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
Education
GED: 2014
UNIVERSITY OF BUEA SW - CAMROON
High School Diploma: 2011
GOVERNMENT SENIOR HIGH SCHOOL SW - LIMBE
Summary
Focused Supervisor proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding client presentations, effective managerial skills and a dedication to customer service.
Highlights
  • Persuasive communication expertise
  • Team Leadership
  • Goal-oriented
  • Time management
  • Internet savvy
  • Approach
  • Branding
  • Closing
  • Cost analysis
  • Delivery
  • Fast
  • Financial reports
  • Frame
  • Internet savvy
  • Maintaining inventory
  • Inventory
  • Team Leadership
  • Schedule maintenance
  • Managing
  • Marketing
  • Materials
  • Merchandising
  • Persuasive
  • Presentations
  • Profit and loss
  • Quality
  • Relationship-building
  • Safety
  • Sales
  • Time management
Skills
  • Persuasive communication expertise
  • Team Leadership
  • Goal-oriented
  • Time management
  • Internet savvy,
  • Approach, branding, closing, cost analysis, delivery, fast, financial reports, frame, Internet savvy, maintaining inventory, inventory, Team Leadership, schedule maintenance, managing, marketing, materials, merchandising, Persuasive, presentations, profit and loss, quality, relationship-building, safety, sales, Time management
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    Resume Overview

    Companies Worked For:

    • Cvs Pharmacy Inc
    • HOME DEPOT
    • INTER-BOIS CAEROON DOUALA CAMEROON, LITTORAL REGION
    • METROPOLITAN PLASTICS LTD SA LIMBE CAMEROON, LIMBE SW REGION
    • LES BRASSERIES DOUALA

    School Attended

    • UNIVERSITY OF BUEA SW
    • GOVERNMENT SENIOR HIGH SCHOOL SW

    Job Titles Held:

    • Shift Supervisor
    • Customer Service Associate
    • Operation Manager
    • Warehouse Clerk
    • Advertising Sales Representative

    Degrees

    • GED : 2014
      High School Diploma : 2011

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