(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated Shift Leader well-known for creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue.

  • Conflict resolution techniques
  • Dispatch
  • Stationary surveillance
  • Theft Prevention Training
  • Crisis Intervention Training
  • Crime Prevention Methods
  • File and records management
  • Investigation documentation
  • Relationship building and management
  • Superior customer service
  • Self-defense tactics
  • Security Camera Monitoring
  • Building security
  • Property patrol
  • De-escalation techniques
West Roxbury High West Roxbury, MA, Expected in 05/2013 High School Diploma : - GPA :
Work History
Tift Regional Medical Center - Shift Supervisor
Ashburn, GA, 08/2019 - Current
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
St. Joseph Health - Security Officer
Irvine, CA, 11/2018 - Current
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Monitored employee activities, confirming compliance with security regulations.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Chenega Corporation - Administrative Assistant
Berkeley, CA, 01/2018 - 05/2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Supported staff with clerical work and other office tasks.
North East Medical Service - Front Desk Receptionist
Daly City, CA, 02/2017 - 12/2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Updated required logs and student documentation to keep records accurate and current.

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School Attended

  • West Roxbury High

Job Titles Held:

  • Shift Supervisor
  • Security Officer
  • Administrative Assistant
  • Front Desk Receptionist


  • High School Diploma

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