Motivated Shift Leader well-known for creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue.
Skills
Conflict resolution techniques
Dispatch
Stationary surveillance
Theft Prevention Training
Crisis Intervention Training
Crime Prevention Methods
File and records management
Investigation documentation
Relationship building and management
Superior customer service
Self-defense tactics
Security Camera Monitoring
Building security
Property patrol
De-escalation techniques
Education
West Roxbury HighWest Roxbury, MA, Expected in 05/2013 – –High School Diploma: - GPA:
Work History
Tift Regional Medical Center - Shift Supervisor Ashburn, GA, 08/2019 - Current
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Trained new employees and delegated daily tasks and responsibilities.
Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Completed full building and grounds patrols to spot and investigate concerns.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Checked all baggage using X-ray machines, metal detectors and Garrett wands.
St. Joseph Health - Security Officer Irvine, CA, 11/2018 - Current
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Monitored employee activities, confirming compliance with security regulations.
Identified violators and escorted departing personnel to guard against theft of property.
Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Chenega Corporation - Administrative Assistant Berkeley, CA, 01/2018 - 05/2018
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Maintained clean, neat and operational facilities to serve all program needs.
Supported staff with clerical work and other office tasks.
North East Medical Service - Front Desk Receptionist Daly City, CA, 02/2017 - 12/2017
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered central telephone system and directed calls accordingly.
Corresponded with clients through email, telephone or postal mail.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Updated required logs and student documentation to keep records accurate and current.
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