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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Professional Summary

Personable hard worker dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Licenses

PTCB Certified Pharmacy Technician

Registered Pharmacy Technician Trainee by the state of Texas

Skill Highlights
  • Dependable
  • Fast learner
  • Exceptional patient care and interaction
  • Excellent telephone etiquette

  • Strong decision-making ability
  • Efficient and accurate
  • Abbreviations comprehension
  • Counting and pouring expertise
Professional Experience
Shift Supervisor04/2014 to CurrentThe Coffee Bean & Tea LeafClear Lake City, TX
  • Successfully managed the activities of 4 team members during my shift
  • Resolved customer questions, issues and complaints.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Managed quality communication, customer support and product representation for each client.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed cash stock and inventory balances accurately.
  • Stocked and rotated inventory regularly.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Processed merchandise returns and exchanges.
  • Replenished merchandise shelves with items from the stockroom.
Hostess03/2013 to 03/2014Vic and Anthony's SteakhouseHouston, TX
  • Training of new hostess staff
  • Guest reservations
  • Phone Etiquette
  • Leading guest accommodations
  • Customer service.
  • Assisted diners with seating as needed
  • Greeted guests and sat them at tables or in waiting areas
  • Assisted co-workers.
Head Waitress06/2012 to 06/2013360 Sports LoungeHouston, TX
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Completed opening and closing checklists according to set standards.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Correctly calculated charges, issued bills and collected payments.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Trained new wait staff
  • Managed wait staff on my shift to proficiently assist guests
Toddler Teacher Aide03/2012 to 06/2012Primrose School of FriendswoodFriendswood, TX
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
Nanny and Housekeeper06/2011 to 01/2012Rakesh Vadhera and FamilyLeague City, TX
  • Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.
  • Promoted good behaviors by using the positive reinforcement method.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Dressed children and changed diapers.
Showtime Representative10/2010 to 08/2011HEBClear Lake City, TX
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Shared product knowledge with customers while making personal recommendations.
Toddler Teacher Aide03/2011 to 06/2011Primrose School of South ShoreLeague City, TX
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
Sales Associate04/2010 to 06/2010Aldo GroupeWebster, TX
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Processed all sales transactions accurately and in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Sales Associate08/2009 to 05/2010Rue 21League City, TX
  • Maintained visually appealing and effective displays for the entire store.
  • Helped customers select products that best fit their personal needs.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Processed all sales transactions accurately and in a timely fashion.
  • Marked clearance products with updated price tags.
Sales Associate Seasonal Worker11/2008 to 01/2009Forever 21Webster, TX
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Kept current on market and product trends to effectively answer customer questions.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education and Training
High School Diploma2010Clear Creek High SchoolLeague City, TX

President of the American Sign Language Club

Member of DECA/Co-op Program

Vice President of Habitat for Humanity Club

Member of Winter Guard

Pharmacy Technician ProgramHouston Community CollegeHouston, TX

Member of The National Society Of Collegiate Scholars

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law


Community Service

Volunteer, Habitat for Humanity, 2008-2010

Volunteer, La Jolla High School Junior Olympics, 2014

Interests
President of American Sign Language Club Member of DECA/Co-op Program Vice President of Habitat for Humanity Club Winter Guard November 2008-June 2009
Languages

Conversational/American Sign Language

Skills

Enthusiastic people person, Advanced problem-solving, Great organizational skills, Multi-tasking, Professional, Cash handling

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Resume Overview

Companies Worked For:

  • The Coffee Bean & Tea Leaf
  • Vic and Anthony's Steakhouse
  • 360 Sports Lounge
  • Primrose School of Friendswood
  • Rakesh Vadhera and Family
  • HEB
  • Primrose School of South Shore
  • Aldo Groupe
  • Rue 21
  • Forever 21

School Attended

  • Clear Creek High School
  • Houston Community College

Job Titles Held:

  • Shift Supervisor
  • Hostess
  • Head Waitress
  • Toddler Teacher Aide
  • Nanny and Housekeeper
  • Showtime Representative
  • Sales Associate
  • Sales Associate Seasonal Worker

Degrees

  • High School Diploma 2010
    Pharmacy Technician Program

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