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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Professional Summary

Seasoned General Manager with 20 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction with proven history of leading shifts and providing excellent guidance and employee leadership.

Work History
Starbucks- Shift Supervisor
Titusville, FL02/2020 - Current
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained compliance with company policies, objectives and communication goals.
Books-A-Million- General Manager
Valdosta, GA06/2011 - 12/2019
  • Worked closely with the district manager to formulate and build the store brand.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Trained staff to deliver outstanding customer service.
  • Completed weekly schedules according to payroll policies.
  • Reorganized the sales floor to meet company demands.
  • Stocked and restocked inventory when shipments were received.
  • Implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints., Worked closely with the district manager to formulate and build the store brand.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Trained staff to deliver outstanding customer service.
  • Completed weekly schedules according to payroll policies.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
Books-A-Million- Co-Manager
Gainesville, FL02/2003 - 06/2011
  • Delivered excellent customer service by greeting and assisting each customer.
  • Trained staff to deliver outstanding customer service.
  • Completed weekly schedules according to payroll policies.
  • Stocked and restocked inventory when shipments were received.
  • Implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
Claire's Boutique- Assistant Manager
Montgomeryville, PA11/2000 - 11/2002
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Consulted with customers on the latest styles and trends.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Accomplishments
  • Received consistent “exceeds expectations” ratings on performance reviews.
  • Developed and implemented new loss prevention methods which resulted in a-2.5% reduction in shrinkage rates.
  • Managed a successful sales team of 20+ associates who consistently met or exceeded sales goals by each month.
Skills
  • Exceptional leader
  • Team-oriented
  • Outstanding communication skills
  • Retail inventory management
  • Exceptional multi-tasker
  • MS Office proficient
  • Accurate cash handling
  • Store opening and closing procedures
  • Loss prevention
  • Display design
  • Recruiting and interviewing
  • Personnel training and development
  • Employee scheduling
  • Time management
  • Excellent customer service
  • Customer service
  • Detail-oriented
  • Inventory management
  • Loss prevention
  • Teambuilding
  • Responsible
  • Excellent work ethic
  • Organization and Time management
  • Performance improvement
  • Food plating and presentation
  • Food preparation and safety
  • Kitchen equipment operation and maintenance
Education
Eastside High SchoolGainesville, FLHigh School Diploma

Graduated with Honors

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Resume Overview

Companies Worked For:

  • Starbucks
  • Books-A-Million
  • Claire's Boutique

School Attended

  • Eastside High School

Job Titles Held:

  • Shift Supervisor
  • General Manager
  • Co-Manager
  • Assistant Manager

Degrees

  • High School Diploma

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