Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Attentive individual offering over four years of experience in the activities' industry. I have an upbeat personality, I can de-escalate situations and defuse distressed customers/residents, customer service skills, craft skills, listening skills, resolving conflict skills, and most of all I like to make the relationship with customers & residents lively and fun; which is why I love working in activities! I worked at Rosewood for about five years, and I loved every part about it. I believe it was the job that had me open up and expand my creativity and engage in fun activities with amazing residents.

Skills
  • Customer-oriented
  • Labor and food cost control
  • Safety awareness
  • Cash handling ability
  • Team Supervision
  • Staff development
  • Issue resolution
  • Financial and cash flow analyses
  • Performance reporting
  • Cost reduction and containment
  • Daily attendance oversight
  • Event supervision
  • Activities Planning
  • Client relationships
  • Resident engagement
  • Event planning
  • Records coordination
  • Documentation skills
  • Calendar management
  • Senior activities experience
  • Time management
  • Organization
  • Customer service
Experience
Shift Supervisor, 11/2019 to Current
Canon Business Process ServicesLake Elmo, MN,
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Completed opening and closing duties to facilitate business operations.
  • Leveraged a RF unit to report inventory balances and cycle counts.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Employed security and loss prevention strategies during shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Cashier, 06/2014 to 10/2018
Grocery Outlet Corp.Ontario, CA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Increased sales by suggesting specific complementary items to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions promptly to prevent long customer wait times.
Activity Aide, 11/2014 to 02/2018
GardantOttawa, IL,
  • Worked with activities department to create new programs and goals designed to meet operational needs.
  • Worked with participants to develop skills needed for independent daily living.
  • Drove excitement for activities by encouraging everyone to fully participate.
  • Determined movies and other video media that would be appropriate to show at activities.
  • Supported positive socialization within groups and activities to promote respect among all participants.
  • Assisted with activity assessments and evaluations to develop curriculum.
  • Carefully detailed rules for how to play games so everyone in attendance could participate.
  • Tallied data of behaviors and performance during activities in daily tracker.
  • Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
  • Maintained adequate supplies to meet activities needs.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Kept activities spaces organized, clean and tidy.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Cashier, 08/2011 to 02/2014
Grocery Outlet Corp.Emeryville, CA,
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales by suggesting specific complementary items to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2011
Jefferson High School - Rockford, IL,
GPA:
: General Education, Expected in
Rock Valley College - Rockford, IL
GPA:

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Resume Overview

School Attended

  • Jefferson High School
  • Rock Valley College

Job Titles Held:

  • Shift Supervisor
  • Cashier
  • Activity Aide
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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