Attentive individual offering over four years of experience in the activities' industry. I have an upbeat personality, I can de-escalate situations and defuse distressed customers/residents, customer service skills, craft skills, listening skills, resolving conflict skills, and most of all I like to make the relationship with customers & residents lively and fun; which is why I love working in activities! I worked at Rosewood for about five years, and I loved every part about it. I believe it was the job that had me open up and expand my creativity and engage in fun activities with amazing residents.
Skills
Customer-oriented
Labor and food cost control
Safety awareness
Cash handling ability
Team Supervision
Staff development
Issue resolution
Financial and cash flow analyses
Performance reporting
Cost reduction and containment
Daily attendance oversight
Event supervision
Activities Planning
Client relationships
Resident engagement
Event planning
Records coordination
Documentation skills
Calendar management
Senior activities experience
Time management
Organization
Customer service
Experience
Shift Supervisor, 11/2019 to Current Canon Business Process Services – Lake Elmo, MN,
Trained employees in effective work procedures and performance strategies to optimize operations.
Completed opening and closing duties to facilitate business operations.
Leveraged a RF unit to report inventory balances and cycle counts.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Employed security and loss prevention strategies during shift.
Assisted upper management with daily operations to meet standards of service and quality.
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Maintained visually appealing and effective displays through use of lighting and signage.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Cashier, 06/2014 to 10/2018 Grocery Outlet Corp. – Ontario, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Increased sales by suggesting specific complementary items to customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events, added new merchandise and rang up purchases.
Inspected items for damage and obtained replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions promptly to prevent long customer wait times.
Activity Aide, 11/2014 to 02/2018 Gardant – Ottawa, IL,
Worked with activities department to create new programs and goals designed to meet operational needs.
Worked with participants to develop skills needed for independent daily living.
Drove excitement for activities by encouraging everyone to fully participate.
Determined movies and other video media that would be appropriate to show at activities.
Supported positive socialization within groups and activities to promote respect among all participants.
Assisted with activity assessments and evaluations to develop curriculum.
Carefully detailed rules for how to play games so everyone in attendance could participate.
Tallied data of behaviors and performance during activities in daily tracker.
Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
Maintained adequate supplies to meet activities needs.
Tracked resident demographics and preferences in order to develop enjoyable activities plans.
Helped residents participate in activities with basic and advanced mobility support.
Kept activities spaces organized, clean and tidy.
Upheld positive quality of life standards for residents of all ability levels.
Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Cashier, 08/2011 to 02/2014 Grocery Outlet Corp. – Emeryville, CA,
Operated cash register, collected payments and provided accurate change.
Increased sales by suggesting specific complementary items to customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2011 Jefferson High School - Rockford, IL, GPA:
: General Education, Expected in Rock Valley College - Rockford, IL GPA:
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