Positive and upbeat team leader with solid background in multiple environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.
Skilled Shift Supervisor bringing over 10 years' experience as a team leader and deep knowledge of customer service operations. Proficient in setting goals, training new employees and monitoring performance. I am very hard working and strive to do my very best in all aspects of my careers.
Skills
Customer-oriented
Labor and food cost control
Safety awareness
Hiring and training
Cash handling ability
Planning and coordination
Problem resolution
Team management
Relationship development
Customer service
Supervision
Business operations
Operational improvement
Team building
Project organization
Recordkeeping requirements
Age-appropriate activities
Early childhood knowledge
Housekeeping abilities
Safety understanding
Activities leadership
Care planning
Experience
Shift Supervisor, 10/2017 - Current Wartsila Oyj Abp – Mumbai, IN,
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with allnguidelines to keep products within tight tolerances.
Answered and resolved customer questions and concerns.
Assisted the general manager during assigned periods and trained over 6 new team members.
Assisted store management with meeting standards of service and quality in daily operations.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Performed store opening and closing procedures, including setting up registers and checking products.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Resolved customer complaints and reported issues to senior management.
Childcare Provider, 08/2015 - Current The Edge Fitness Clubs – Deptford, NJ,
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Balanced schedules to provide optimal rest, play and educational periods.
Improved group and individual behavior with positive management strategies.
Secured indoor and outdoor premises to protect children under care.
Provided exceptional care to groups of up to 8 children between ages 1 and 12.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Cared for up to 8 children ranging in age from 1 to 12.
Led children in tidying up, handwashing and getting dressed to teach responsibility.
Kept children safe and secure at all times.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Shift Supervisor, 10/2014 - Current Wartsila Oyj Abp – San Diego, CA,
Conferred with human resources to identify, onboard and mentor new team members.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with city guidelines to keep products within tight tolerances.
Answered and resolved customer questions and concerns.
Assisted the general manager during assigned periods and trained over 60 new team members.
Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Utilized security, safety and loss prevention strategies during shifts.
Assisted store management with meeting standards of service and quality in daily operations.
Created and improved daily work plans for Retail operations, including planning production schedules and optimizing task flows.
Patrolled work areas every 15-30 minutes to inspect operations, identify concerns and implement corrective actions.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Cataloged daily production and documented materials use in goggle doc to keep management informed of activities.
Trained over 60 employees over 8 days in effective work procedures and performance strategies.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Spearheaded transformation of retail area, increasing production, reducing turnover, eliminating waste and enhancing quality within 1st year.
Performed store opening and closing procedures, including setting up registers and checking products.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 65%.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Resolved customer complaints and reported issues to senior management.
Supervised successful team of 10-15 teammates by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Performed minor repair work on cameras and computer equipment to keep jobs on task, notifying IT department of major machinery failures.
Customer Service Representative, 05/2011 - 06/2016 Mechanics Bank – Overland Park, KS,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Interviewed customers regarding billing issues and reported feedback to management team.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Trained several new employees each quarter in procedures and policies in order to maximize team performance.
Education and Training
High School Diploma: , Expected in 06/2005 - Central High School - Salt Lake City, UT GPA:
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