Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Positive and upbeat team leader with solid background in multiple environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet expected shift demands.

Skilled Shift Supervisor bringing over 10 years' experience as a team leader and deep knowledge of customer service operations. Proficient in setting goals, training new employees and monitoring performance. I am very hard working and strive to do my very best in all aspects of my careers.

Skills
  • Customer-oriented
  • Labor and food cost control
  • Safety awareness
  • Hiring and training
  • Cash handling ability
  • Planning and coordination
  • Problem resolution
  • Team management
  • Relationship development
  • Customer service
  • Supervision
  • Business operations
  • Operational improvement
  • Team building
  • Project organization
  • Recordkeeping requirements
  • Age-appropriate activities
  • Early childhood knowledge
  • Housekeeping abilities
  • Safety understanding
  • Activities leadership
  • Care planning
Experience
Shift Supervisor, 10/2017 - Current
Wartsila Oyj Abp Mumbai, IN,
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with allnguidelines to keep products within tight tolerances.
  • Answered and resolved customer questions and concerns.
  • Assisted the general manager during assigned periods and trained over 6 new team members.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Resolved customer complaints and reported issues to senior management.
Childcare Provider, 08/2015 - Current
The Edge Fitness Clubs Deptford, NJ,
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Improved group and individual behavior with positive management strategies.
  • Secured indoor and outdoor premises to protect children under care.
  • Provided exceptional care to groups of up to 8 children between ages 1 and 12.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Cared for up to 8 children ranging in age from 1 to 12.
  • Led children in tidying up, handwashing and getting dressed to teach responsibility.
  • Kept children safe and secure at all times.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Shift Supervisor, 10/2014 - Current
Wartsila Oyj Abp San Diego, CA,
  • Conferred with human resources to identify, onboard and mentor new team members.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with city guidelines to keep products within tight tolerances.
  • Answered and resolved customer questions and concerns.
  • Assisted the general manager during assigned periods and trained over 60 new team members.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Created and improved daily work plans for Retail operations, including planning production schedules and optimizing task flows.
  • Patrolled work areas every 15-30 minutes to inspect operations, identify concerns and implement corrective actions.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Cataloged daily production and documented materials use in goggle doc to keep management informed of activities.
  • Trained over 60 employees over 8 days in effective work procedures and performance strategies.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Spearheaded transformation of retail area, increasing production, reducing turnover, eliminating waste and enhancing quality within 1st year.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 65%.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised successful team of 10-15 teammates by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Performed minor repair work on cameras and computer equipment to keep jobs on task, notifying IT department of major machinery failures.
Customer Service Representative, 05/2011 - 06/2016
Mechanics Bank Overland Park, KS,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Interviewed customers regarding billing issues and reported feedback to management team.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Trained several new employees each quarter in procedures and policies in order to maximize team performance.
Education and Training
High School Diploma: , Expected in 06/2005
-
Central High School - Salt Lake City, UT
GPA:

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Shift Supervisor
  • Childcare Provider
  • Shift Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma

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