(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated Shift Supervisor experienced in store and office environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 7+ years of experience to improve operations.

Efficient individual aiming to increase value of company through excellence as leader. Proudly offering talents in customer service, team leading and insurance claims processing. Outgoing and energetic individual familiar with computer and machine operations. Available 40+ hours per week, including overtime, weekends and evenings.

Seasoned and ready for any team or business need with strong customer service and insurance claims knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive supervisor with 9 years of experience. Dedicated to enabling team members to exceed business targets.

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Experienced production leader knowledgeable about customer service and insurance claims practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.

Energetic team leader with solid record of accomplishment in customer oriented settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Detail-oriented Shift Supervisor with 9 years of experience supporting effective and efficient shift operations for large-scale service industry organizations. Collaborative leader with creativity in conflict resolution and mitigation through executive measures and training programs. Coordinated and efficient facilitator of employee schedules with overlapping availability and flexible, contrasting variables.

Proficient in setting goals, training new employees and monitoring performance.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

  • Cash Handling Expertise
  • Safety Understanding
  • Store Management
  • Negotiation
  • Business administration
  • Business Development
  • Conflict resolution techniques
  • Inventory control and record keeping
  • Financial Management
  • Staff Scheduling
  • Operations management
  • Staff Management
  • Strategic Planning
  • Claims Adjustments
  • Documentation Review
  • Insurance Knowledge
  • Coverage assessments
  • Settlement determinations
  • Claims
  • Accident investigations
  • Account management
  • Reporting skills
  • Documentation abilities
  • Verbal and written communication
  • Detail-oriented
  • Adaptability
  • Responsible
  • Good listening skills
  • Teamwork
  • Customer service
  • Good telephone etiquette
  • Computer skills
  • Training & Development
Lakeland Christian School Lakeland, FL, Expected in 06/2012 High School Diploma : - GPA :
Polk State College Lakeland, FL Expected in : Business - GPA :
Southeastern University Lakeland, FL Expected in : Organizational Leadership - GPA :
  • Florida Insurance License - 2015
Work History
Wartsila Oyj Abp - Shift Supervisor
Capital Federal, AR, 09/2016 - Current
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Applied security, safety and loss prevention strategies during shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Developed and enhanced job assignments for barista team, planned production schedules and strengthened organization of task flows.
  • Delivered successful training to more than 25+ employees during 5 year tenure, educating on successful work processes and productivity strategies.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Created incentive programs and contests to support and award top performers.
  • Cut spending through effective inventory management and supply sourcing.
  • Oversaw talented team of customer focused barista’s by actively communicating project information, remedying issues and delivering positive feedback.
  • Regulated pricing, inventory count and supply during shift hours.
  • Determined operational weak points and implemented corrective actions to resolve concerns.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
Atlas World Group, Inc. - Claims Representative
Oakville, CA, 09/2015 - 06/2016
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Communicated verification and authorization status updates with litigation and service department to facilitate decision-making for patient admissions and insurance coverage.
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Checked level and type of coverage and evaluated contracts.
  • Worked effectively in fast-moving work environment to process large volumes of vehicle accident claims.
  • Followed up with customers on unresolved issues.
  • Oversaw claim recoveries, including subrogation and salvage.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Proposed settlements for uncomplicated issues to resolve claims.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.
  • Processed several invoices each week and mailed documentation to clients.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Acted as vehicular claims subject matter expert, answering internal and external questions and inquiries.
Abb Ltd - Team Leader
San Francisco, CA, 04/2012 - 07/2015
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Positioned as go-to person for up to 20+ staff members, troubleshooting complex administrative and training issues promptly.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Optimized customer support by establishing collaborative service environment.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Molded team and embraced change to adapt within dynamic market.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Led team of over 20 members while providing exceptional customer service.
  • Assisted General managers with new hire processing and existing training programs.
  • Cross-trained and provided back up for customer service managers.
  • Implemented new working processes which delivered continued improvements.

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Resume Overview

School Attended

  • Lakeland Christian School
  • Polk State College
  • Southeastern University

Job Titles Held:

  • Shift Supervisor
  • Claims Representative
  • Team Leader


  • High School Diploma

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