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I’ve been a professional customer service supervisor for the past 2 years.
I worked at Walmart as a seasonal lawn and garden center sales associate as my position prior to my current job. I am knowledgeable, trustworthy, detail oriented, and a very hard worker. I understand and have trained to learn basic procedures for growing maintaining watering schedules caring for and topping plants to encourage growth maintaining ph levels I’m familiar with and organic and non organic gardening techniques. I manage and maintain procedures for thousands of dollars a day in Merchandise. I tend to think outside the box and am willing to learn and implement policies and procedures as applies, educate staff and solve internal and external issues daily.
Besides working in a lawn n garden center, I’ve worked in various fields such as shipping, food and beverage, retail, customer service, packaging and different Industrial factory settings and industrial janitorial work as well. I have a diverse history in the workforce spread over the past 20 years. I embrace training and growing within a company.
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- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Collaborated with team members to improve performance and implement training updates.
- Assisted upper management with daily operations to meet standards of service and quality.
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Trained [Number] employees in effective work procedures and performance strategies to optimize operations.
- Employed security and loss prevention strategies during shift to maximize safety.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Resolved customer complaints and reported issues to senior management.
- Identified source of equipment malfunctions by using various troubleshooting methods.
- Take in deliveries and inspect plants for broken or damaged product upon arrival for loss prevention
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success
- Toward common sales, service and operational goals.
- Cleared out older plants to make way for new seasonal offerings with skilled use of sales displays and special pricing.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Maintained well-stocked, organized and attractively merchandised garden items.
- Moved large pallets and heavy items with pallet jacks and forklifts.
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
- Recommended optimal merchandise based on customer needs and desires
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Communicated with customers about lawn and garden offerings, including policies, restrictions and refund policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Watered and pruned plants according to specific needs for plant type.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
- Maintained accountability for building keys, master keys, and access cards.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Operated compactors and balers to discard cardboard boxes and trash.
- Sanitation
- Maintained building interiors with routine deep cleaning of high-traffic areas.
Life Skills - Warren, OH
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Job Titles Held:
- Shift Supervisor
- Lawn and Garden Sales Associate
- Industrial Janitorial Engineer
Degrees
- GED
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